Maintenance Technician- Level 2

**Company Profile**

This client provides high-quality flexible workspaces, they are best in class with 72 buildings in top locations across the UK and Germany. Designed to deliver a true sense of ownership, the beautifully designed, 'non-branded’ workspaces offer maximum flexibilityand control - of space and contract. They provide all-inclusive, people and hospitality-focused workspaces, where day-to-day office management is taken care of so that businesses are free to focus on what matters — their business.

**Purpose of Role/Job Overview**

The Maintenance Technician level 2 has a key role to play within the building’s operation, working alongside supervisors and using our in house-system (Freshdesk). They will be responsible for ensuring that visual standards in the buildings are maintainedto an excellent standard. The Maintenance Technician Level 2 is responsible for carrying out general maintenance tasks assigned to them via the in-house booking system would have multiple projects assigned by their supervisors throughout the portfolio. Theywould also be required to assist supervisors in in house training of all LV 1 Fabric technicians.

**Key Responsibilities**
- Ensure that the building that you maintain pass visual standard audits
- Complete a minimum of 130 freshdesk tickets per month with an SLA of 85% or above
- Provide the building manager/team with regular updates to ensure that all maintenance issues are being resolved in a timely manner
- Carry out daily building walks and create tasks to ensure a high level of visual standards and improving the member experience
- Follow policies and procedures set by The Office Group and current H&S legislation
- Taking ownership of own cleaning standards ensuring you leave working areas clean and tidy in line with company procedures
- Planning and organising of time and tasks to suit client requests
- Ensuring stock levels are maintained and maintenance storage areas are clean, tidy and COSHH compliant. Providing correct information when ordering parts to ensure quick turnaround.
- Maintain regular contact with supervisor, keeping him/her fully updated of re-occurring issues, requesting involvement where necessary / appropriate
- Complete accurate and detailed reports when handing over jobs to a third party

**Building Fabric tasks-**
- Preparation to wall surfaces, painting offices and communal areas. Ensuring floors, desks and equipment are protected.
- Repaint Office spaces and/or communal areas to high level of standards including feature walls.
- Minor electrical works, changing light bulbs. (including detailed Fault diagnosis i.e. transformer replacement)
- Moving furniture around the buildings using due care and attention to the environment around you
- Replacing door handles, hinges, door closers fault diagnosing issues and knowing what correct parts to order.
- plumbing works, replacing taps, toilet seats and unblocking toilets and knowledge of soil pipes and plumbing diagnosis.
- Hanging wall mounted items such as whiteboards, TVs, clocks etc. to specified measurements given to you by client’s and members of the building teams.
- Carpet tiling removal and replacing stained/damaged tiles.
- Building furniture ( I.E. Ikea flat pack furniture callax units,media units, etc.)
- Be able to communicate with clients if they have ordered wrong fixings and being able to identify what fixings are required to complete the clients request.
- Be able to communicate with building teams and inform them in a professional manner what’s the issue and how your going to resolve.

**Qualifications/Skills**
- Knowledge and experience_
- Good all-round knowledge of building maintenance
- Minimum of 3 years building maintenance experience
- Good hand/power tool skills
- Good painting and preparation skills
- Experience working with third party contractors
- Education and qualifications_
- 5 GCSEs grade C or above or similar international qualification
- Trades or technical qualifications or courses relevant to building maintenance would be desirable or any other courses that are relevant to building maintenance
- Job specific and technical skills_
- To be able to carry out the following tasks to show room standards plumbing, carpentry, minor electrical and painting/finishing trades.
- Strong written and verbal communication skills
- Ability to use reporting and tasks management tools such as Freshdesk, Microsoft word, Microsoft excel is desirable
- The ability to successfully manage several small projects simultaneously