Operations / Deputy Practice Manager
2 weeks ago
To support the Practice Manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. Operational Management Support the Practice Manager in the day-to-day running of the practice. Supervise and coordinate the work of the administrative and reception team to ensure effective service delivery. Deputise for the Practice Manager during periods of absence.
Maintain and improve administrative systems and workflows to enhance efficiency and patient experience. Oversee appointment systems, patient registration, and general office management. Compliance and Governance Support compliance withCare Quality Commission (CQC)standards and other statutory requirements. Maintain accurate and up-to-date policies and procedures in line with current regulations.
Ensure adherence toHealth & Safety,Infection Control, andInformation Governancepolicies. Participate in audits and data quality reviews. Human Resources Assist with recruitment, induction, training, and appraisal of staff. Promote a positive and supportive working culture.
Support the Practice Manager in managing staff performance, absence, and conduct. Maintain up-to-date staff records and training logs. Finance and Administration Support with monitoring income and expenditure, supplier contracts, and invoicing. Assist with claims, enhanced services, and reporting as required.
Manage supplier relationships and ensure value for money across operational areas. Quality and Performance Assist in monitoring and reporting onQuality and Outcomes Framework (QOF)and enhanced service performance. Prepare data and reports for meetings and inspections. Support the development and implementation of practice improvement plans.
IT and Data Management Oversee the use ofSystmOneclinical system and ensure staff are trained appropriately. Ensure compliance withData ProtectionandInformation Governancestandards. Support with data analysis, searches, and audits. Patient Services Help manage the complaints process in line with NHS guidance.
Promote a culture of continuous improvement and excellent patient service. Liaise with patients, carers, and other stakeholders in a professional and empathetic manner. Collaboration and PCN Involvement Work collaboratively with theActon PCNand local health and care providers. Participate in PCN and locality meetings where required.
Support PCN-related initiatives and shared services.
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