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2nd Line Desktop Support Engineer
2 weeks ago
2nd Line Desktop Support Engineer
Victoria, London – Fully Onsite
Up to £40,000
Chapman Tate Associates are excited to be supporting a global technology leader in their search for a
2nd Line Desktop Support Engineer
to join their onsite team in Victoria. If you thrive in a hands-on IT environment and enjoy solving technical challenges while working closely with users, this could be a great next step for you.
What you'll be doing
You'll be the go-to person for technical support across the organisation—providing high-quality assistance, troubleshooting issues, and ensuring colleagues have what they need to stay productive. This includes:
- Delivering a first-class service to internal customers and representing Infosys' values in everything you do.
- Supporting users with product training, technical knowledge, and guidance.
- Diagnosing and resolving issues across Infosys products quickly and effectively.
- Managing support tickets: logging, tracking, prioritising, and escalating when needed.
- Spotting patterns in recurring issues and creating documentation to help prevent them.
- Keeping both customers and management updated on ongoing cases.
- Suggesting improvements to processes, systems, documentation, and training.
- Tapping into internal resources—updates, drivers, FAQs, knowledge bases—to support problem-solving.
- Working closely with other teams to help shape and deliver support solutions.
- Assisting with testing new tools and products to ensure they're ready for operational use.
What you'll bring
- Strong IT literacy, especially across Microsoft applications, installations, databases, and internet protocols.
- Solid understanding of general computing terminology and functionality.
- Ability to juggle multiple tasks while staying calm, positive, and focused.
- Confident phone manner and strong follow-up skills.
- A proactive mindset with a willingness to take ownership of tasks and projects.
- Excellent relationship-building skills and a collaborative approach.
- Clear, confident written and verbal communication.
- A genuine customer-focused attitude.
Nice to have
- A technical trade school qualification (2–4 years) or an engineering degree.
- Training/experience in electrical, mechanical, software, or similar technical fields.
