2nd Line Desktop Support Engineer

2 weeks ago

London, United Kingdom Jobheron Full time

A global leader in broker-neutral, execution, and order management trading systems is looking for a talented 2nd Line Desktop Support Engineer to join their team in London.

You must be passionate about starting your career in the Corporate Information Technology Services as a Tier 2 Desktop Support and operations engineer. The Corporate IT Team's mission is to provide premier customer service globally and to enable clientswith secure cutting edge technology solutions to fulfil the company's mission - Trade Your Best.

**About the Company**:
This company is internationally recognized for introducing the world's first broker-neutral execution management trading system which allows clients to completely control and customise their execution workflows through a comprehensive ability to search/accessliquidity while maintaining the confidentiality of their trading strategies..

They are a global leader in high-performance multi-asset execution and order management systems for equities, fixed income, foreign exchange, futures, and options.

**Key Responsibilities**:

- Communicate with IT groups to assess systems risks on those areas and to keep groups apprised of systems issues that may have an impact on those areas, including projected down times and business risks. Communicates with IT vendors to research and resolveissues
- Providing services and feedback to users and management in accordance with formal SLAs
- Participates in special projects and performs other duties as assigned
- Learns and understands client area business functions and requirements. Has the ability to determine the appropriate technical tool to address the client's business needs
- Ensures compliance with policies, procedures and regulations to ensure safe and sound business operations

**Required Experience**:

- Strong customer service skills
- Excellent analytical and problem solving skills
- Excellent written and oral communication skills
- Degree in Engineering or Computer Science or an equivalent combination of training and experience

Sounds interesting? Click **APPLY** to send your CV for immediate consideration.

IND123

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