Operations Supervisor

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

SUMMARY

To lead and manage the operational shift team, acting as the senior Metro Supply Chain representative on the shop floor. The Shift Supervisor ensures the smooth running of daily operations, supports continuous improvement, and maintains high standards of safety, compliance, and customer service.

LEADERSHIP & TEAM DEVELOPMENT

• Act as the senior Metro Supply Chain staff member on the shop floor, working closely with the Operations Manager to meet business expectations.
• Support and collaborate with managers and other supervisors to ensure consistent leadership across shifts.
• Train, motivate, and develop staff in line with job descriptions and competency frameworks.
• Monitor staff productivity and accuracy, ensuring alignment with customer requirements.
• Cover for the Manager when required.

OPERATIONAL MANAGEMENT

• Oversee all warehouse activities including intake, put away, picking, packing, labelling, and dispatch.
• Optimize utilization of assets and resources across the operation.
• Ensure all staff operate within current legislation and company policies.
• Produce regular reports and statistics as required.
• Maintain high standards of site housekeeping and ensure daily MHE checks are completed.

STOCK INTEGRITY & INVESTIGATION

• Take ownership of stock accuracy and integrity across the site.
• Lead investigations into discrepancies, ensuring root cause analysis and corrective actions are completed.
• Support the team in maintaining accurate and up-to-date stock records.

FLEXIBLE WORKING HOURS

• Maintain a flexible working schedule to meet the dynamic needs of the business.
• Provide leadership coverage across multiple shifts, including weekends and peak periods.
• Respond to operational demands and ensure continuity of decision-making.

HEALTH, SAFETY & COMPLIANCE

• Ensure staff conduct themselves safely and in accordance with H&S guidelines.
• Work with managers and supervisors to apply H&S best practices and rigorously follow up on investigations and corrective actions.
• Ensure compliance with ISO standards (ISO 9001, 14001, and communicate any non-conformances or changes affecting the management system.
• Follow environmental policies and procedures, highlighting any risks to personnel or the environment.
• Ensure compliance with legislative bodies and local authorities.

CUSTOMER & SUPPLIER ENGAGEMENT

• Understand customer issues and help drive business improvements.
• Support the Management Team in meetings and reporting to the customer.
• Build relationships with supplier representatives to aid operational efficiencies.

PLANNING & RESOURCE MANAGEMENT

• Understand required timescales for planned activities and ensure appropriate resources are in place.
• Support change initiatives and contribute to continuous improvement projects.

Experience & Education

• Proven experience in a supervisory role within a warehouse or logistics environment.
• Strong leadership, communication, and problem-solving skills.
• Ability to work flexibly and adapt to changing priorities.
• Knowledge of inventory systems, ISO standards, and stock control processes.
• Commitment to continuous improvement and operational excellence.
• A good level of education to GCSE standard or equivalent.
• ILM Level 2 in Leadership and Management (or equivalent) or currently/willing to study for this.
• Full clean driving license.

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Company sponsored social events
• Community volunteering
• Death in Service
• Medical Cover
• BUPA Cashplan