Customer Experience Specialist

3 days ago

Walsall WS, United Kingdom Wedelivercars Full time

Customer Experience Specialist

Location: Walsall Wood WS9

Hours: 40 hours per week, Monday to Friday, between 9am - 6pm

Why Join We Deliver Cars?

At We Deliver Cars (WDC), you're more than just an employee—your part of a team that feels like a family. We pride ourselves on treating everyone as an individual, ensuring that voices are heard, and contributions are valued. As a growing business, there are always new opportunities for career progression, and we support our employees with training to help them develop and succeed.

We also believe in rewarding hard work, offering quarterly incentives and team nights out to celebrate success. Our work with major automotive brands like Tesla, BCA, Autotrader, Motorway, Bristol Street Motors, and Vertu means you'll be part of a company making a real impact in the industry. Plus, we understand the importance of work-life balance and always strive to be accommodating to our team.

If you're looking for a company that values you and offers room for growth, WDC is the place for you

Day-to-Day Expectations:

As a Customer Experience Specialist, you will be the key point of contact for customers, handling bookings and inquiries efficiently. Your responsibilities will include:

  • Managing customer bookings for collections and deliveries.
  • Providing outstanding customer support via telephone and email.
  • Handling high call volumes (up to 30 calls per hour during peak times).
  • Supporting the wider customer base with inquiries and service updates.
  • Liaising with internal teams to ensure smooth customer experiences.

Key Responsibilities:

  • Process customer requests quickly and accurately, ensuring a seamless booking experience.
  • Communicate clearly and professionally with customers, offering solutions where needed.
  • Work closely with our transport team to coordinate collections and deliveries.
  • Maintain detailed and accurate records of customer interactions.
  • Utilize Excel and other systems to track and manage bookings effectively.
  • Handle any customer concerns or issues promptly and professionally.
  • Contribute to a positive and inclusive team culture where everyone's input is valued.

What We're Looking For:

  • Outstanding communication skills and a confident telephone manner.
  • Ability to handle high call volumes while maintaining excellent service.
  • Strong organizational and multitasking abilities in a fast-paced environment.
  • Advanced Excel skills (preferred but not essential).
  • A customer-first mindset, always aiming to provide the best service possible.
  • A proactive approach to problem-solving and teamwork.
  • Previous customer service experience is beneficial, but full training is provided.

At WDC, we are committed to building a supportive and inclusive workplace where everyone has the opportunity to thrive. We welcome applications from all backgrounds and experiences.

If you're ready to be part of a company that values your contributions and offers real career growth, apply today to join WDC as a Customer Experience Specialist

Job Types: Full-time, Permanent

Pay: £25,500.00 per year

Experience:

  • customer service: 2 years (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location: In person

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