Customer Solution Specialist- Specialist
8 hours ago
**About The Role**:
RAC have an exciting opportunity for a Customer Solution Specialist to join our Intervention Team on a 3 month FTC.
The purpose of the Special Intervention Customer Solution Specialist is to ensure that all customers who are vulnerable and in long wait situations are fully supported for the remainder of their breakdown experience. You can expect to deliver business objectives by managing performance, and continually improve performance adherence and customer service, colleague quality/performance and positively reinforce our working practices.
**Hours of work available**:
- 1630 - 23:30 Monday - Sunday (25 hours per week)
- 06:00 - 23:30 Monday - Sunday (35 hours per week)
**Salary**: £12,350 - £19,382
All shift patterns will be based on a variable shift pattern so flexibility will be required.
**Key Accountabilities;**
- Accountable for centre adherence to process.
- Drive and support consistency of performance delivery across Customer Service centre.
- Ensure Notifications are managed in good time to ensure customers are kept up to date throughout breakdown.
- Ensure downtime is kept to a minimum and is only authorised when it does not impact service.
- Build strong alliances with other roadside operational teams
- To support delivery of initiatives to improve morale and motivation of colleagues within the Centres
There will be difficult situations you face, and you may find yourself in high pressured environments, so we are looking for someone who has the ability to deal with those situations whilst taking full control of situations and problems, demonstrating empathy and have the knowledge to take necessary action for the best possible outcome. To be successful you will need to use your initiative and pro-actively prevent further problems for arising. You will be part of a great team here, so we are looking for someone who enjoys interacting and supporting their team members and department to achieve targets and goals.
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