Customer Solution Specialist- Recovery Desk

6 days ago

Walsall, United Kingdom RAC Full time

**About The Role**:
RAC are recruiting for **Customer Solution Specialists** to join our team in **Bescot **on a 3** month Fixed Term Contract **working within our friendly and welcoming **Recovery Desk team**

Shifts available:

- **Monday-Sunday, shifts between 06:00-00:00 (Full Time)**:

- **Working hours 35hrs per week**

This role will require you to make both inbound and outbound calls from customers and receive inbound calls to and from our patrol force, contractors and flatbed drivers requesting updates or any additional information they may need before arriving the scene of a breakdown. As well as speaking with RAC Colleagues, you can also expect to be speaking with our Customers over the phone providing them any necessary updates they may need to know about their breakdown such as ETA updates.

**Key Accountabilities include**:

- Have the ability to identify customer delay and work with the wider Customer Service team to gain a resolution and where appropriate agree alternative deployment decisions
- Ensure compliance to our processes and contractual agreements
- Effectively communicate to our customers, our plans to resolve their situation and manage their experience through to completion
- To achieve the performance objectives required by the business
- Have a high level of engagement with various key internal and external contacts
- To deliver effective deployment decisions through RAC Resources and the RAC Contractor network to our customers in a timely and efficient manner

**In return for your hard work and commitment we offer...**
- Free RAC breakdown cover from day one
- Free parking on site
- 24-hour colleague assistance programme
- Healthcare and wellbeing benefits

Together we are all
**#OrangeHeroes

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