Head of Application Managed Services

2 weeks ago

West End of London, Greater London, United Kingdom WD Assist Ltd - A Workday Partner Full time £60,000 - £100,000 per year

Job Title:
 Head of AMS (Application Management Services)

Location:
 Hybrid, with occasional pre-planned customer travel

Role Type:
 Permanent

Company Overview:

WD Assist was founded to help Workday customers place the right people in the right roles to support all their Workday needs, support them throughout their entire Workday journey & create innovation products and solutions to drive adoption of Workday and simplify the ongoing maintenance and enhancements required to meet their business goals.

Our mission is to put people at the centre of everything we do, ensuring customer success through tailored solutions that align with our customers' business needs.

Role Summary:

As the Head of AMS at WD Assist, you will spearhead the growth and management of our Application Management Services function. This pivotal role involves ensuring high-quality post-deployment support across a diverse customer portfolio. You will engage with customers, oversee service delivery, co-ordinate teams, and contribute strategically to roadmap planning, driving value and efficiency in all AMS operations.

Key Responsibilities:

·       Lead customer onboarding and seamless service transitions, ensuring a smooth experience.

·       Manage ticketing workflows and contractor assignments using platforms like Zendesk.

·       Conduct regular customer service reviews and support business development initiatives.

·       Oversee AMS Statements of Work (SOWs), resource planning, and ensure billing accuracy.

·       Provide governance, insights, and quick resolutions for Workday-related requests.

·       Mentor AMS consultants, fostering a culture of continuous learning and development.

·       Support sales and marketing teams in crafting compelling new bids.

·       Own s escalations and reporting, including the creation and maintenance of dashboards.

·       Ensure efficient, value-driven service delivery that aligns with customers' expectations.

Required Skills & Experience:

Strong background in Workday, with functional and/or technical expertise. - Experience with Zendesk or similar ticketing platforms. - Proven leadership in AMS or post-deployment support environments. - Excellent customer-facing skills, with strong communication and project co-ordination abilities.

Benefits & Culture:

At WD Assist, we offer a dynamic and inclusive work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a global customer base, contributing to meaningful projects that drive customer success. We are committed to professional growth and provide avenues for learning and development.

How to Apply:

If you are an experienced professional in the Workday ecosystem looking to lead a high-impact team, we would love to hear from you. Please submit your application through our careers page or LinkedIn, detailing your relevant experience and why you are the ideal candidate for this role.

Join WD Assist and be part of a team that values expertise, innovation, and customer-centric solutions.

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