Deputy Head of Student Services

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Job Title: Deputy Head of Student Services (Operations)

Posting Start Date: 12/11/2025

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required have also been included. Workplace role categories describe our approach to workplace attendance

Salary: £47,620- £53,310 per annum (including Inner London Weighting), depending on experience/performance

Contractual Hours: 35

Basis: Permanent

Workplace category: Hybrid

Attachments: Job Information Pack

Guildhall School is a vibrant, international community of musicians, actors and production artists in the heart of the City of London. Ranked as number one in Arts, Drama & Music by the Complete University Guide 2025, and in the top four in the world for Music and Performing Arts by the QS World University Rankings 2025, we deliver world-class professional training in partnership with distinguished artists, companies and ensembles. A global leader in creative and professional practice, we promote innovation, experiment and research, and are also one of the UK's leading providers of lifelong learning in the performing arts, offering inspiring training for children, young people, adult learners, and creative and business professionals.

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We are seeking a dynamic and skilled individual to join our Student Services leadership team as Deputy Head of Student Services (Operations) — a pivotal role responsible for the operational delivery of high-quality, student-centred services.

As a senior member of the team, the role holder will:

• Act as a principal liaison for operational activities across academic departments and professional services.

• Work closely with the leadership team and senior managers on individual student wellbeing cases and formal support processes, including Student of Concern and Support to Train and Study.

• Play a central role in advancing the School's strategic ambition to deliver a 'one-school', student-centred support framework for mental health, disability, and wellbeing.

The role holder will deputise for the Head of Student Services and lead the day-to-day running of student-facing services, including enquiry management, triage and referral pathways, and case coordination.

The Deputy Head will also play a significant role in service enhancement initiatives and project management, operational compliance, and quality assurance, and driving efficiency, responsiveness, and alignment with institutional priorities

This role is ideal for someone who thrives in a fast-paced environment, enjoys developing and implementing new systems and processes, and is passionate about enhancing the student experience through optimised support functions.

This post is exempt from the Rehabilitation of Offenders Act and as part of the selection process the successful applicant will be required to obtain an enhanced Disclosure & Barring Service check.

Closing date: 12 noon on 2nd December 2025

Interviews will be held w/c 15th December

For more details,please download the Job Information Pack.

To apply please click Apply Now button.

Alternatively, please contact hr answerphone) quoting reference number OOGS9261. A minicom service for the hearing impaired is available on

All applications must include a completed application form. Please note that late applications will not be accepted.

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Guildhall School welcomes applications from people of all backgrounds and experiences. We are particularly keen to encourage interest from people with disabilities, LGBTQIA+, Black, Asian, and other global majority backgrounds who are currently under-represented at Guildhall School. In recognising the positive value of diversity, we want to better reflect and understand the communities we exist to serve. We are members of the Disability Confident Scheme and guarantee to interview all disabled candidates who would like to be considered under this scheme and who meet the minimum essential criteria for the role. We support and provide adjustments for people with disabilities – if you have a disability and need help with the application process please contact us.

The Guildhall School is committed to Safeguarding and promoting the welfare of children and adults at risk and expects all employees, workers, and volunteers to share this commitment.

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