Service Manager

Salary

Soulbury plus 3 SPA points £69,870 - £73,757 per annum

Package

Permanent, full-time, 36 hours per week

Job category/type

Education & Schools

Date posted

21/11/2025

Job reference

R0007149

About us at Hounslow

We'd love you to join us at the London Borough of Hounslow Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.

We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.

About our Commitment to Diversity and Inclusion

We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.

We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.

As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form.

Our Benefits

If you join us, you'll have access to a range of employee benefits. Read more about these here.

About The Role

This is an exciting opportunity to lead the Careers, Enterprise & Employment Service, helping to realise the ambition of our 'Limitless' Strategy. This role will be pivotal in delivering our aspiration for all Hounslow residents to be able to engage in, and benefit from good work opportunities in our local economy.

You will lead, manage and develop the Careers, Enterprise and Employment Team. Responsible for the development and delivery of targeted employment support programmes, careers advice and guidance for young people and adults, skills, enterprise and employment activity and our social value work.

You will develop and maintain strong strategic and operational partnerships with key local employers, other stakeholders and LBH teams. You will lead the delivery of targeted employment and skills support and a young people's careers and enterprise offer. You will ensure a strategic and co-ordinated approach across these areas in order to maximise our resources and ensure good work outcomes for young people and adults in Hounslow.

As part of the Lifelong Learning, Skills & Employment division within Childrens' and Adult's Services you will bring significant strategic and operational management experience to the Senior Leadership Team of the Skills, Careers & Employment Pillar

About The Team You Will Be Working In

The Lifelong Learning, Skills & Employment division provides a range of statutory and community services, regulated and non-regulated.

Our vision is for a thriving community where all our residents can engage in and benefit from lifelong learning opportunities - for personal growth, health and wellbeing and economic success.

The division, which sits as within the Children's & Adults Services Department, is organised into four operational service areas, each led by a Head of Service, and each contributing to achievement of the Borough's 'limitless' Lifelong Learning Strategy.

This role will report the Head of Service for Skills, Careers & Employment.

As a Service Manager, you will be a member of our extended Hounslow Leadership Team who play a key role in delivering high-quality, resident-focused services.

About You

You oversee daily operations of a critical service area, ensuring efficiency and delivery of borough priorities. You manage service improvements and resources, and harness innovation to maintain cost-effectiveness and responsiveness. Through collaboration with your Head of Service and other leaders and stakeholders, you contribute to an integrated approach across departments, supporting governance and compliance with policies.

You maintain a strong focus on the needs of Hounslow's residents, ensuring your service is responsive, accessible, and aligned with their expectations.

Your role involves establishing performance targets, managing risks, and providing regular updates on outcomes to your Head of Service and as an effective leader you promote a positive, inclusive culture, championing staff development and continuous improvement.

Top five things about you:

• You will be a role model for our values, providing confidence to your service and creating the conditions for our people and residents to succeed.

• You will work proactively with stakeholders across the council and partner organisations, representing your service at a senior level.

• You are organised and analytical, able to take complex information, interpret and present it to your Head of Service/AD, colleagues and your service.

• You are self-motivated and able to manage your own time effectively working to your own and others' deadlines.

• You can deliver through significant change, working with your Head of Service to make improvements across your service and teams.

If these points resonate with you, we'd love you to put in an application.

When Interviews Will Be Held And Who To Contact

The key information you need about the role should be in the job description, but if you have any further questions about the role, please contact:

Email:

Interviews for this job will be held during week commencing 5th January 2026.