Senior CRM Manager

1 week ago


London Area, United Kingdom Harnham Full time £65,000 per year

Senior CRM Manager

Hackney (Hybrid, 3 days office)

£65k + EMI Options

We're working with a specialist retention agency that partners with some of the most exciting D2C ecommerce brands. They're looking for a
Senior CRM Manager
(with a roadmap to Head of CRM) to lead their growing CRM team.

What you'll be doing:

  • Lead & develop a team of 3 CRM specialists
  • Own CRM strategy & execution across 20+ client accounts
  • Be the go-to Klaviyo expert, optimising lifecycle campaigns & retention journeys
  • Oversee all CRM briefs, testing, and performance measurement
  • Work closely with Account Managers, Designers, and Copywriters to deliver best-in-class campaigns

What we're looking for:

  • Deep CRM knowledge, especially Klaviyo (Shopify experience a big plus)
  • Solid ecommerce/D2C background – ideally agency side or a fast-paced brand
  • Previous team leadership experience
  • Strong time management across multiple accounts and stakeholders

Why join?

  • Salary up to £65,000 + EMI share options
  • Brand new Hackney office (3 days a week in office)
  • People-first, growth-focused culture with plenty of socials
  • Clear career path to Head of CRM

If this sounds like you, apply here or drop me an email on


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