Senior CRM Manager

2 weeks ago


London Area, United Kingdom Harnham Full time

SENIOR CRM MANAGER LONDON - HYBRID - 3 DAYS PER WEEK IN OFFICE SALARY – £70,000 + SHARE OPTIONS ABOUT THE COMPANY A fast-growing retention agency with a specialist focus on CRM, working exclusively with well-known D2C e-commerce brands THE ROLE As Senior CRM Manager, you will: Lead and develop a team of 3 CRM executives Own CRM and retention strategy for multiple e-commerce clients Act as the go-to expert in Klaviyo lifecycle strategies and Shopify integrations Oversee briefs and campaign delivery across up to 20 client accounts Take ownership of CRM KPIs, testing, and performance optimisation Work closely with Account Managers, Designers, and Copywriters to deliver impactful campaigns Benefit from a clear roadmap to progression into Head of CRM as the business scales CANDIDATE REQUIREMENTS Deep CRM knowledge, with Klaviyo expertise preferred Strong understanding of e-commerce and lifecycle marketing strategies Experience with D2C brands Experience managing at least one team member is preferred Ability to balance hands-on strategy with leadership across multiple client accounts BENEFITS Salary up to £70,000 Share options Collaborative, people-first culture with regular socials Clear career pathway to Head of CRM Opportunity to shape retention strategy for some of the UK’s most exciting D2C brands


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