Service Controller

3 days ago

Rotherham, Rotherham, United Kingdom Jofson Limited Full time

Reports to:
Operations Manager

Location:
Rotherham

Contract Type:
Permanent, Full Time

Salary
: £30K depending on experience + pension

About Us

At Jofson, we've been helping businesses move and lift with confidence since 1977. As one of the UK's largest independent suppliers of material handling equipment, we're proud of our long-standing reputation for reliability, expertise, and customer service.

The Role

The Service Controller is the central administrative and operational hub of the service department, playing a vital role in ensuring the efficient delivery of service to our customers. You will be a master coordinator, responsible for organising the schedules of field service engineers, managing customer breakdowns, and handling all service-related administrative duties.

Key Responsibilities

  • Plan and organise the daily workload for service engineers, ensuring efficient use of their time.
  • Act as the primary point of contact for customers to log breakdowns and schedule service, keeping them informed throughout the process.
  • Arrange for engineers to respond to urgent breakdowns and proactive maintenance calls.
  • Accurately log all customer interactions and engineer job information to facilitate smooth invoicing.
  • Work closely with other departments to help maximize the service department's effectiveness and revenue opportunities.
  • Prepare weekly reports on service and breakdown activities.
  • Monitor costs and revenue within the service department

Skills and Experience

  • Proven experience in a service coordination or dispatch role, ideally within the material handling, plant hire, or automotive industries.
  • Exceptional organisational skills, a high level of accuracy, and strong attention to detail.
  • Excellent communication and interpersonal skills, both written and verbal, for interacting with customers, engineers, and suppliers.
  • Proficiency with Microsoft Office (Excel, Word, Outlook)
  • Ability to multitask, prioritise, and work effectively under pressure.
  • A strong customer-focused attitude and a proactive approach to problem-solving.
  • An understanding of service department processes, from initial call to invoicing.

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