Membership Database Executive

Overview

FBC is a small, remote-based membership organisation seeking a
Membership Database Executive
to oversee, maintain, and develop our member database and related content. The DB Executive will ensure our data is accurate, secure, accessible, and supports the FBC's mission to effectively serve our members.

This role combines
technical database administration
with
membership data/content management
and
member engagement reporting
making it ideal for someone who is detail-oriented, self-motivated, and passionate about enabling smooth operations in a mission-driven organisation.

Key Responsibilities

1. Membership Data Management 

2. Using FBC's membership management software, maintain accurate and up-to-date records of members, including contact details, roles and functional responsibilities, member leavers/joiners etc.

3. Support membership engagement by ensuring records reflect an individual's engagement with FBC at all times.
4. Flag gaps or inconsistencies in data and work with colleagues, and where applicable with the member organisations, to resolve them.
5. Ensure all member data is stored consistent naming conventions, and that content data fields are consistently used to make information easily searchable.
6. Work with FBC team and contacts within the member organisations to obtain new or amended contact and functional role data for upload to the database.

7. Work with FBC team to identify and implement content maintenance and update processes to ensure ongoing accuracy of data stored in the membership database.

8. Member Software Management 

9. Develop comprehensive expertise of FBC's membership management software (full training will be provided).

10. Based on this knowledge, identify and implement improvements in storage of membership data to enhance reporting and visibility of member information.

11. Work with system technical lead to ensure content is regularly maintained, downtime is communicated, and software provider support is optimised.

12. Data Reporting 

13. Generate regular reports on membership trends and engagement.

14. Provide tailored data insights to staff and leadership for strategy and operations.

15. Use reporting to drive continuous improvements to the data structure and accuracy.

16. Data Quality & Compliance 

17. Carry out periodic data checks to ensure completeness and accuracy.

18. Ensure all membership data and communications preferences comply with relevant data protection requirements (i.e. GDPR or equivalent).
19. Maintain clear documentation of data-handling procedures.

20. Ensure processes around data management are clearly understood by FBC team and that the team are aware of their own responsibilities in maintaining the data.

21. Collaboration & Knowledge Sharing 

22. Ensure FBC team have appropriate access to (and knowledge of) accurate member data, lists and content when needed.

23. Where needed, train FBC team on how to use the database effectively.

Qualifications & Skills

Essential: 

• Experience maintaining or working with databases/CRMs in a membership setting.
• Advanced Excel skills to support creation of reports and ability to analyse and present data clearly for decision-making.
• Excellent attention to detail and accuracy in data handling.
• Good organisational skills for managing data structure, content and records.
• Effective communicator, able to work remotely within a small team and communicate professionally with senior team members.

Desirable: 

• Familiarity with membership management systems (e.g., CiviCRM, Wild Apricot, Salesforce, etc.).
• Experience organising digital content for member access.
• Understanding of data protection principles.

The role is offered initially on a part time basis, 3 days a week, ideally spread over the full working week. There is significant flexibility about how the role-holder manages their time while recognising that there will be key project deadlines to be met. The exact time commitment will be agreed with the successful candidate and reviewed as necessary.

The role is offered on either a contract or employed basis. The role will be conducted primarily from home, with some travel to London for meetings, as necessary.

The successful candidate will be asked to provide evidence of your right to work in the UK.

Role structure:

Reporting to the Managing Director, Fiona Evans, the candidate will work closely with other FBC colleagues, as identified above.

About Fund Boards Council:

Fund Boards Council is an expert-led, independent organisation wholly dedicated to supporting fund boards, and the teams crucial to their success, to improve governance, transparency and value on behalf of investors, in the UK and cross-border. More information can be found at

At FBC, we don't just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services, and our community. FBC is proud to be an equal opportunity employer and we are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, sexual orientation, age, citizenship, marital status, disability or gender identity.

[Note: The language used in this job advert has been analysed by a gender-decoder tool.]