Membership Executive

5 days ago

London, Greater London, United Kingdom IHG Full time £25,000 - £40,000 per year
Description

As Membership Executive at Six Senses Place, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Membership Executive, I will assume full responsibility for the efficient operation in the following:

  • Act as a primary point of contact for members, responding promptly and professionally to inquiries, requests, and feedback.
  • Assist with onboarding new members, ensuring they feel welcomed and informed about the benefits, events, and community ethos.
  • Support the coordination and communication of member events, activities, and experiences.
  • Build and maintain positive relationships with members, ensuring a warm, personalized, and consistent level of service.
  • Maintain accurate and up-to-date member records in the CRM system (PeopleVine).
  • Prepare reports and data summaries for the Membership Manager, including engagement metrics, renewals, and event participation.
  • Process membership applications, renewals, and payments in line with policy.
  • Assist in the development and distribution of membership communications and promotional materials.
  • Support event logistics and ensure smooth coordination between internal teams and members.
  • Attend departmental meetings and provide updates on member feedback, trends, and opportunities for improvement.

Qualifications

To execute the position of Membership Executive, I must have the required qualifications, technical skills and experience in a similar role in luxury environments with proven results and includes the following:

  • Diploma or Bachelor's degree in Hospitality, Business Administration, or related field.
  • Minimum 1–2 years of experience in guest relations, membership services, or front-of-house operations (preferably in luxury hospitality).
  • Strong interpersonal and communication skills, with a natural ability to build rapport.
  • Good administrative and organizational skills, with attention to detail.
  • Proficiency in MS Office (Word, Excel, Outlook, PowerPoint) and familiarity with CRM systems (PeopleVine experience is an advantage).
  • Excellent spoken and written English; knowledge of additional languages is an advantage.
  • Positive attitude, adaptability, and passion for wellness and sustainability.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Membership Executive at Six Senses London It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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