Reserve Call Coordinator

3 days ago

Daventry, Northamptonshire, United Kingdom SinglePointCalls Ltd Full time

Details:

Standard hourly rate: £ £12.50 per hour (Depends on Experience)

Unsociable hourly rate: £ £15.00 per hour (Depends on Experience)

Hours of work: This role offers flexibility with no fixed shifts. Applicants would be required to make themselves available to cover shifts within a 24/7 call team as and when required - Christmas cover needed.

What we do:

Established in 2022, SinglePoint Calls Ltd is a 24/7 customer service company that strives to exceed the expectations and requirements of our clients. Over the course of the last 12 months, the business has achieved a remarkable milestone by doubling in size. This significant growth is not just a one-time surge, but rather a part of an ongoing expansion plan, we invite you to be part of this exciting journey.

We offer a variety of customer service solutions, such as managing inbound and outbound calls and carrying out numerous administrative tasks for our clients.

Our company is guided by five core values that reflect our commitment and professionalism:

  • Respect
  • Efficiency
  • Honesty
  • Diversity and inclusion
  • Accountability and integrity

We are an important point of contact for our clients', answering queries and handling their calls, and accurately relaying messages within our system as if we are based in their office. We pride ourselves on delivering outstanding customer service.

People are the heart of our business and we have worked hard to create a comfortable, friendly and inclusive environment where our team and clients feel happy, and most importantly, at home.

Role Responsibilities:

  • Manage a high volume of inbound and outbound calls.
  • Oversee online bookings, pre-bookings, and chat forum management.
  • Respond to calls from the police, youth offending teams, and other contracts, documenting their requirements.
  • Accurately and promptly input all essential information into our systems.
  • Identify available workers to dispatch upon receiving a call.
  • Coordinate workers nationally to attend the requested location.
  • Maintain the highest standard of customer service at all times.

Ideal Candidate:

  • Caring and empathetic nature.
  • Excellent communication skills.
  • Ability to work flexibly and solve problems effectively.
  • Passion for making a positive impact on people's lives.

Applicant Requirements:

  • Demonstrated commitment to delivering a demanding service.
  • Drive and passion to make a difference in people's lives.
  • Resilience to work in a high-pressure environment.
  • Proficiency in IT, especially Outlook, Excel, and Web Applications.
  • Ability to work well within a team and independently.
  • Fast and accurate typing skills.
  • Good standard of education or equivalent experience.
  • Calm under pressure, good problem-solving skills, excellent interpersonal skills, and an empathetic nature.

This role is an excellent opportunity for individuals who are passionate about customer service and are looking to make a significant impact in a dynamic and growing call centre environment.

Job Type: Zero hours contract

Pay: £12.50-£15.00 per hour

Ability to commute/relocate:

  • Daventry: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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