Dental Receptionist

Are you looking to be part of a welcoming, dedicated team that values exceptional patient care? Our practice is seeking a Dental Receptionist to join our fantastic team of 17 dentists, 4 hygienists, 16 nurses and 5 receptionists. We are a well-established NHS dental practice with over 26 years of dedicated service, and we're proud to have reached 1,000 Google reviews from our happy patients

As a dual-service provider, we offer both NHS and private dental care, ensuring access to a comprehensive range of treatments. Our services include dental implants, Invisalign, periodontal therapy, and endodontic therapy, catering to the diverse needs of our patients.

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Position Summary:

We are looking for a highly organised and personable Dental Receptionist to become an integral part of our team. The ideal candidate will possess exceptional communication skills, a professional demeanour, and the ability to efficiently manage multiple tasks in a fast-paced environment. As the first point of contact for our patients, the Dental Receptionist will be responsible for coordinating appointments, addressing patient enquiries, and ensuring the seamless operation of the practice.

Key Responsibilities:

1. Greeting and welcoming patients: Serve as the first point of contact for our patients, providing a warm and professional welcome.

2. Answering and directing phone calls: Manage incoming calls and supporting patients with their needs/requests in a professional manner.

3. Scheduling and managing appointments: Coordinate appointments and diary management.

4. Maintaining the reception area: Keep the reception area tidy, organised, and presentable.

5. Assisting with administrative tasks: Support other departments with basic administrative duties, e-mail and referral correspondence.

6. Processing payments: Complete payment processing, handle billing queries, and ensure accurate record-keeping.

7. Team player: Liaise with all team members to ensure smooth communication and workflow throughout the practice.

8. Customer service: Address patient concerns and complaints in a courteous and professional manner. Provide exceptional customer service to ensure a positive patient experience.

Experience:

• Secondary school GCSEs or equivalent; additional certification in office administration or related fields is a plus.
• Proven experience as a receptionist, preferably in a dental or medical setting.
• Proficient in dental practice management software (e.g., EXACT).
• Excellent organisational and multitasking abilities.
• Strong communication skills, both written and verbal.
• Professional and friendly demeanour with a focus on customer service.
• Ability to handle sensitive information with confidentiality.
• Basic knowledge of dental terminology and procedures (preferred).

Working Conditions:

• 40 hours per week with some flexibility required for early morning or later shifts. Alternate Saturdays are required, with a half-day in lieu given.

Benefits:

• Competitive salary; starting from £27,040 (subject to experience).
• Dental care provided for staff complimentary/heavily discounted once probation period has been passed.
• Annual leave (28 days including bank holidays), increased with years of service
• Company pension available.
• Opportunities for professional development and training.
• Company funded social events.

How to Apply: Interested candidates are invited to submit their CV for consideration. We look forward to hearing from you.

Tooth & Mouth LTD (T/A NHS Dentist) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Due to the volume of applications and the time required to review each one thoroughly, we are not obligated to provide specific feedback to candidates who are not selected for a position. We appreciate your understanding and encourage all candidates to seek feedback from other sources that may assist in their professional development.

Job Types: Full-time, Permanent

Pay: From £27,040.00 per year

Ability to commute/relocate:

• London SW6 1NW: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Dental Receptionist: 1 year (required)

Work Location: In person