Strategic Client Manager

PGI is a global consultancy that helps organisations build digital resilience. We deploy our people to implement solutions on behalf of clients or to support them in developing their own capabilities. Our vision is a world resilient to digital threats and online harm. To achieve this, we need to grow our team of talented and passionate people.

Our clients include some of the most well-known global brands, national governments, and innovative growing businesses. We operate in an exciting, fast-growing sector that bears increasing relevance and importance to nation-states, corporates, universities, and NGOs.

PGI's corporate pillar is dedicated to delivering top-tier solutions and services that delivers business resilience for our clients. Due to this we are seeking an experienced Strategic Client Relationship Manager who'll be responsible for nurturing, growing and protecting PGI's most important client relationships. You'll act as a trusted advisor, ensuring our clients receive exceptional value while identifying opportunities for strategic growth across PGI's full portfolio.

You will work closely with Delivery, Resourcing, Marketing, Finance and the wider Sales function to ensure high-quality service, accurate forecasting and strong commercial outcomes.

Your responsibilities will include:

• Own and deepen strategic relationships across a portfolio of key accounts.
• Act as a trusted partner to senior client stakeholders, advising on digital resilience and PGI's specialist capabilities.
• Build long-term account strategies to support client missions and PGI growth objectives.
• Lead client reviews, roadmap discussions and forward planning sessions.
• Identify and qualify new opportunities within existing accounts.
• Support the development of well-costed proposals aligned to client needs and budgets.
• Maintain accurate revenue forecasting and contribute to quarterly and annual planning.
• Understand and communicate PGI's full portfolio and USPs to maximise client value.
• Champion the relationship between Sales and Delivery to ensure seamless service and shared understanding.
• Work closely with project teams to manage client expectations, risks and escalations.
• Ensure internal governance, processes and documentation are followed consistently.
• Coordinate with Marketing to support campaigns, case studies and thought leadership relevant to your accounts.
• Maintain high standards of CRM hygiene and account documentation.
• Support risk identification and mitigation across your accounts.
• Provide clear reporting on account performance, upcoming opportunities and client sentiment.
• Ensure all engagements meet PGI's quality and compliance standards.
• Champion PGI's core values and contribute to a supportive, high-performance culture.
• Share insight, market intel and best practice across the team.
• Represent your accounts in internal planning and management meetings.

• Experience in account management, client success or strategic business development with a business resilience focus.
• Strong relationship-building skills, particularly with senior stakeholders.
• Excellent written and verbal communication skills, including proposal development.
• A consultative mindset with the ability to understand client challenges and map solutions.
• Strong organisational skills and the ability to manage multiple priorities.
• A proactive, collaborative approach with high personal accountability.

Diversity, Equity and Inclusion at PGI

As a British company which operates internationally, we draw strength from the diversity of our people. Without our diverse team, we couldn't do the work we do. We are involved in projects across 80+ geographies, our people speak 25+ languages and come from a variety of backgrounds. By hiring and cultivating a diverse, equitable and inclusive workforce, we can uphold values that enable every member of the team to thrive, while delivering novel solutions to novel problems.

Accessibility at PGI

Every individual has different requirements, so we are committed to implementing reasonable adjustments to mitigate physical and non-physical barriers in the workplace.

We strive to make the recruitment process as accessible as possible, but if you have any questions or concerns, please get in touch.

Please note: We are not accepting applications or speculative profiles from any recruitment agencies. If we require additional resource, we will reach out to you.