Strategic Client Success Manager

3 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom Synectics Solutions Full time

Synectics Solutions is experiencing strong growth and we're seeking an accomplished Strategic Client Success Manager to deepen partnerships with our high-value clients. In this role, you'll help clients optimise their fraud prevention strategies while enabling them to deliver an exceptional customer experience.

What You'll Do

  • Drive client retention and recurring revenue through data-driven insights.
  • Act as the voice of the customer to internal teams, translating needs into solutions.
  • Build long-term adoption of Synectics products by scoping future opportunities.
  • Lead workshops and strategic sessions with senior stakeholders.
  • Develop account plans that deliver short-, medium-, and long-term value.
  • Understand client sectors and the current and future fraud challenges to shape key initiatives.

What You'll Need

  • Strong commercial awareness and ROI focus.
  • Proven leadership and stakeholder management skills.
  • Curiosity and problem-solving mindset.
  • Solid IT understanding with willingness to learn.
  • Excellent communication, presentation, and influencing skills.
  • Track record of delivering against commercial targets.

What You'll Get

  • Empowerment to own your portfolio and be the face of Synectics.
  • Flexible working: Work When and Where Works.
  • Supportive culture where people flourish.
  • Benefits designed to make life easier inside and outside of work


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