Community & Stakeholder Relationships Manager

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Explore opportunities to advance your career from within, whether you're looking to move up, broaden your experience or deepen your expertise. We are recruiting a Community and Stakeholder Relationships Manager to join our team across a Life Science portfolio and predominantly based at two Science Parks in Cambridge. The individual will be the driving force in the creation and delivery of a new, bespoke community and customer experience & engagement programme for the occupiers, and local stakeholders.This is an exciting and unique opportunity to work with a key player in the UK commercial property market, at the heart of the UK's science, technology and innovation cluster of Cambridge, as part of the strategically important Life Sciences sector. About Life SciencesEmploying over 280,000 people and making £94 billion for the UK economy in 2021, Life Sciences ins one of the UK's most successful sectors. As described in the UK governments Life Sciences Vision (2021), the human life sciences sector is among the most valuable and strategically important in the UK economy, and critical to the country's health, wealth and resilience. Named as one of the top 25 clusters in the world, the 'Golden Triangle' is a term used to describe the science, technology and innovation cluster in the southeast of England and is made up of Oxford, Cambridge and London. It is home to a rich network of renowned research centres, healthcare providers and medical charities in a compact region which is also home to 4 of the 10 best universities in the world for healthcare: University of Oxford, University of Cambridge, Imperial College London and University College London. It also has 5 out of 7 of the UK's academic health science centres and is home to the leading medical research institutes including the Wellcome Trust, the Medical Research Council, Cancer Research UK and the national Cell Therapy Catapult, focusing on stem cell research and industrialisation. The potential the Life Science industry has is incredible. Life sciences as a sector encompasses various building types, including, lab, office, manufacturing facilities and distribution centres. About Royal London Asset ManagementRoyal London Asset Management is a key player in the UK commercial property market, operating across 6 key sectors: offices, retail, industrial and logistics, residential, healthcare and alternatives. They recognise the demand for best in class science and innovation space, particularly in the Golden Triangle and the need for this space in supporting the UK's economic growth. In a testament to this strategic vision, Royal London Asset Management has established 1.5m sq ft of holdings to meet these needs over the past 10 years, positioning Life Sciences as a core investment sector for their funds. About Cambridge Research Park (CRP) and Vision Park (VP)CRP and VP are owned and managed by Royal London Asset Management (RLAM). RLAM is a leading global active asset manager that puts clients at the heart of what they do. Their ownership throughout Cambridge spans across CRP and VP totalling 675,151 sq ft of assets on 125 acres, making them an expert in the local market. CRP is a 112 acre park situated on the A10 just a few miles north of Cambridge city centre. It is home to over 20 businesses within 235,000 sq ft across 16 buildings. This exciting, self-contained community is positioned around lakes and leafy avenues, providing an unrivalled environment for business. Royal London Asset Management has secured planning consent to deliver additional science-led development at the site establishing CRP as a leading science cluster in the Cambridge area. Part of this investment includes an enhancement of the public realm as well as the amenities at the park. Located near to CRP, VP is a well-established research park situated in beautiful landscaped grounds with a lakeside café. Home to life-science, technology and professional based businesses.Both parks benefit from attractive landscaped grounds with an abundance of grassed areas and outdoor seating for employees to truly embrace the work-life balance. The outside space and amenities provide a vibrant, social, campus-like feel to both parks.  Objective of RoleThe purpose of the Community and Stakeholder Relationships Manager (CSRM) is to play a key role in the creation and delivery of a bespoke community and customer experience & engagement programme for the occupiers, and local stakeholders at Cambridge Research Park (CRP) and Vision Park (VP).The aim is to achieve greater occupier satisfaction and establish CRP and VP as the top Life Science, Tech and Innovation workplace within the Golden Triangle. The role will manage and promote exceptional amenity and wellness initiatives for the Park's occupiers.The role will also include involvement in daily operational matters within the buildings, which will further support improved occupier satisfaction.Team StructureThe CSRM will report directly into the General Manager (GM) and is expected to develop a close working relationship with the JLL Property Manager, and the Client's (RLAM) Asset Managers, taking guidance as appropriate. The CSRM will also work closely with the Customer Experience (CX) team within Bewonder*.You will promote CRP culture through your behaviours and actions. Working with the General Manager, you will act as custodian of the Brand Values, Asset Vision and Cultural Pillars, ensuring all other team members (JLL and service partners) understand, embody and promote them in everything that they do.Measures of SuccessCustomer SatisfactionOccupier engagement and delivery of events programmeStakeholder satisfaction and development on new relationshipsSupport and delivery of the strategy and KPIs associated with thisMain Duties and ResponsibilitiesWorking with Property Manager and RLAM Asset Manager, act as the lead contact and co-ordinator for, communication and events, working closely with the CX team (Bewonder*) and the onsite and external Food & Beverage (F&B) teamsEstablishing regular meetings with the main occupier representatives to develop strong working relationships and support ongoing communications on operations and events. Meetings are to be captured and shared with RLAM AM and Property ManagerWorking closely with the CX team (Bewonder*) and the AM to create and oversee an engaging and vibrant community/place making strategy targeted at connecting the customers within CRP. This strategy may include retail experiential activation, support of local charities, networking opportunities for local businesses and wellbeing programmes for occupiersWork closely with the CX team (Bewonder*) and support occupier customer feedback programs and surveys as appropriate and use the feedback to inform strategyAssist with implementing the use of technology to manage efficiencies and support in the delivery of the community strategy, including and associated apps. This may include daily content managementSupporting JLL and client initiatives and projects at site level to ensure site and Company successMaintain confidentiality of all appropriate communications and documentationKnowledge, Skills and ExperienceStrong interpersonal skillsStrong verbal and written communication skillsExceptional organisational and multi-tasking skillsIntermediate to Advance Microsoft Office skillsCRM experienceIdeally an interest in Life Science, Tech and InnovationKnowledge of local Cambridge stakeholders – links to the universityWorkplace app would be advantageousUnderstanding of well-being programmesExperience of small to medium scale event managementA passion for customer experienceProject management experienceInnovative thinking - be different and bold in approachBe ambitious and commercially mindedClient: Royal London Asset Management Job Profile: Facilities Management – TBC If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the tableLocation: On-site –Cambridgeshire, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the table If you require any changes to the application process, please email or call +44 (0) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. 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