Administrative Officer

Details
Reference number

435815

Salary

£30,750

GBP

Job grade

Administrative Officer

Contract type

Permanent

Business area

HO - Immigration Enforcement

Type of role

Operational Delivery

Working pattern

Full-time

Number of jobs available

1

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Location

London

About the job
Job summary

Immigration Enforcement is responsible for enforcing the government's immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on the Immigration Enforcement careers page.

Immigration Prison Teams (IPT) is the operational arm of Foreign National Offenders Removals Command (FNORC) and comprises of 15 teams based in a variety of locations across the country.

This includes embedded teams in prisons and mobile teams nationwide. You will be working in the operational arm of the Home Office's Foreign National Offender Returns Command, Immigration Prison Team.

Job description

You will have the opportunity to work in a fast paced and unique working environment, you will be based within HMP Wormwood Scrubs and may be required to travel to other HMP locations within the region. You will be providing administrative support to the operational officers by ensuring urgent cases are flagged and the required paperwork is available for service from case working colleagues. This may include you being confident and managing potentially difficult and challenging situations.

This role requires the regular maintenance and management of internal spreadsheets to facilitate the accurate extraction of Management Information for senior managers. A strong working knowledge of Microsoft Excel and SharePoint is essential.

You will need to be open and adaptive to changing priorities and working in a pressurised operational environment where sometimes cases have to be progressed very quickly. This will involve being organised and ensuring inboxes and phone calls are monitored and flagged to Immigration Officers or Chief Immigration Officers when required.

The role also entails regular engagement with a wide range of internal and external stakeholders. You will be expected to build and maintain effective working relationships to support the command in achieving its Key Performance Indicators.

The role is key to the success of the team, contributing to the removal of Foreign National Offenders who meet the criteria for deportation, or the structured re-integration of Foreign National Offenders into communities where deportation is not appropriate.

Key responsibilities:

• Responding to enquiries received by e-mail and letter where appropriate. Respond to queries by telephone where possible, referring to an Immigration Officer or Chief Immigration Officer as required.
• Creating Induction sheets from Reception lists to ensure all receptions are inducted.
• Maintaining excel spreadsheet ensure data quality and accuracy at all times.
• Reviewing the Assessment, Care in Custody and Teamwork (ACCT) List on a daily basis and ensure foreign nationals on the list are highlighted to the team.
• Supporting the colleagues, ensuring they have all the information they need to conduct efficient and effective Immigration Surgeries and service of paperwork.
• Conducting DVA checks for potential British Nationals and provide copies of potential matches for the FN held in custody.
• Monitoring and booking team Asylum and Screening interviews in line with policy.

Working Pattern

Due to the business requirements of this role, it is only available on a full-time basis. The expectation is for full attendance at the prison and other locations aligned with the region.

Person specification

Essential Criteria:

• Written and verbal communication skills.
• Confidence and experience in working in partnership with external partners, engaging and building trust with stakeholders to generate commitment to goals.
• IT skills including Word, Excel and Power point.
• Strong attention to detail and well organised in order to prioritise workload.

Desirable Criteria

• Knowledge of immigration processes.

Licences

Due to the nature of the work and/or the geographical area, driving is a key requirement for this role. Applicants must have a full valid UK manual/automatic driving licence.

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Communicating and Influencing

We only ask for evidence of these behaviours on your application form:

• Working Together

Benefits

In addition to your salary, a career with the Home Office offers a range of benefits, including:

• A Civil Service pension with an employer contribution of 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service to 30 days.
• Eight days of public holidays, plus one additional privilege day.

Things you need to know
Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths, Ability and Experience.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.

• Application – by 21st November 2025

As part of the application process, you will be asked to complete:

• CV.
• Personal Statement (maximum 500 words).
• Evidence of the Behaviour Working Together (maximum of 250 words).

Your CV should consist of your career history, and skills, including any key achievements in each role. Your CV will be scored against the experience required for the role as noted within the essential criteria.

The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.

For guidance and information on how to construct your application (CV, Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.

1. Sift – week commencing 8th December 2025

The sift will be held on the Personal Statement and Behaviour Working Together.

Should a high volume of applications be received, the sift will be conducted only on the Personal Statement.

1. Interview – week commencing 19th January 2026

If you are successful at sift stage, you will be invited to an interview that will be Behaviours (as listed in the job advert) and Strength based questions.

The interview will take place in person, at HMP Wormwood Scrubs.

Travel expenses will not be reimbursed.

For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.

Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application; however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Problems during the application process

If you experience problems accessing this advert, or you think you've made a mistake on an initial application, please contact , including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website.

Do not create or attempt to submit another application, online test or use a different Civil Service Jobs account to proceed as this would be in violation of the candidate declaration.

Reserve List

A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.

Appearance

This is a uniformed post and as such requires the highest standards. Further information on this and policies regarding tattoos can be found on our website.

Standards

All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.

Security Checks

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is SC.

Additional Security Checks

As well as successfully obtaining UK Security Vetting clearance, candidates will be subject to a range of additional checks. The range of checks carried out will depend on whether you are a current Home Office employee, existing civil servant or an external new entrant as well as the role requirements. The level of Criminal Record Check required for this role is Enhanced. Further details are included in the Notes to Candidates.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.

If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre- stating the job reference number in the subject heading

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs
• Complete the "Assistance Required" section in the "Additional Requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job contact :

• Name : Home Office Resourcing Centre
• Email :

Recruitment team

• Email :

Further information

If you feel that your application has not been treated in accordance with the Civil Service recruitment principles and you wish to make a complaint, then contact the Government Recruitment Service via If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.

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