Junior Call Centre Advisor

1 week ago


Leeds LS HL, United Kingdom GROUP SILVERLINE LIMITED Full time £30,000 - £35,000 per year

Role Overview:

As a Junior Call Centre Advisor, you will be the voice of our clients, providing outstanding service and support over the phone. You'll handle both inbound and outbound calls, assist with customer enquiries, and promote client products and services. This is an exciting opportunity for someone looking to start a career in customer service and marketing while developing valuable communication and sales skills.

Key Responsibilities:

  • Make outbound calls to customers to promote products, services, and special offers.
  • Handle inbound calls, responding to customer queries and providing accurate information.
  • Maintain a positive and professional attitude in every customer interaction.
  • Keep detailed and accurate records of customer calls and campaign outcomes.
  • Support marketing campaigns by gathering customer feedback and insights.
  • Work closely with your team to achieve daily and weekly performance targets.
  • Participate in ongoing training to develop your communication and marketing skills.

What We're Looking For:

  • Excellent verbal communication and listening skills.
  • Friendly, confident, and professional phone manner.
  • Positive attitude and willingness to learn.
  • Strong attention to detail and good organisational skills.
  • Ability to work well in a team and in a fast-paced environment.
  • No previous experience required, full training provided.

What We Offer:

  • Comprehensive training and one-to-one coaching.
  • Opportunities for career progression within marketing, sales, or management.
  • Supportive, dynamic, and fun working environment.

Start your marketing and customer service career today

If you're ambitious, enthusiastic, and ready to learn, apply now and join a company that values growth, teamwork, and success.

Job Type: Full-time

Pay: From £30,000.00 per year

Benefits:

  • Additional leave
  • Bereavement leave
  • Company events
  • Employee mentoring programme
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Free parking
  • On-site parking
  • Sabbatical
  • Sick pay

Work authorisation:

  • United Kingdom (required)

Location:

  • Leeds LS1 2HL (required)

Work Location: In person



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