Operations Director

Operations Director – Design Management

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture and priorities, visit our strategy site.

Within our business we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.

The project:

Mace consult manages the international project management office (IPMO) for this international bank's corporate services (CS) workspace team. This role is totally responsible for capital projects delivery throughout the region. You will lead the design management assurance for the client's capital projects in the region. Engineering standards directly supports the bank's engineering team and provides the engineering standards interface between Mace engineering lead and SME and other strategic delivery partners.

Our values shape the way we consult, and define the people we want to join us on our journey:

Safety first - Going home safe and well:

• You will be a leading advocate of Mace's value of Safety First, and be accountable for leading and maintaining exceptional safety, quality, cost, programme, sustainability and compliance standards for the design resources you manage.
• You will possess advanced technical expertise in local Health and Safety rules and regulations relevant to project portfolio.
• You will champion a diverse and inclusive working environment, and understand the importance of the wellbeing of the people you manage.

Client focus – Deliver on our promise:

• You will lead the design management sub-function accountable for performance, delivering an annual business plan outcomes to time and budget
• You will be responsible for leading the delivery of design management to deliver key strategic outcomes & sub-function KPIs, directly influencing strategic development..
• You will be responsible for key client relationship management, including generating live prospects and leads.

Integrity – Always do the right thing:

• You will Implement and execute the design management system, processes and protocols to meet statutory, legal, and contractual requirements.
• You will directly influence long term development of strategy for a function or Business Unit (BU), creating a sustainable business future.
• You will commit to making a positive impact for our people, our clients, and our planet, and take ownership for holding others to account who do not uphold the Mace values.

Create opportunity for our people to excel:

• You will mentor, coach, and develop your project team and provide an environment to share knowledge and experience.
• You will actively network, innovate, and seek understanding of best practice, utilising the full depth of knowledge of Mace Group, the Centres of Excellence, Mace Way Control Centre and Knowledge Hub.
• You will use your network to identify talent, lead recruitment, and manage the development, retention and mobility of people, and support our people to achieve their highest potential.

You'll need to have:

• A degree in engineering, architecture, or a combination of education, training and experience deemed equivalent.
• Extensive professional design management experience with a focus on engineering building services and retrofit.
• Ideally commercial/private sector experience, working with clients in the banking/finance sector would be highly valued.

You'll also have

• Membership of, CIBSE, CIOB, ARB, RIBA, MICE RICS, CIAT or equivalent demonstrable professional or personal development.
• Depth of knowledge of MEPH systems within Listed buildings and working on MEPH retrofit projects.
• Depth of experience of managing relationships with many key senior stakeholders.
• Extensive experience in the successful delivery phase of projects and programmes through all stages.
• Extensive knowledge of statutory regulations, in particular building regulations, fire regulations, planning and listed building consent.
• Extensive experience working with statutory utility bodies.
• Leadership and management and experience of large, diverse teams.
• Knowledge of how carbon and sustainability considerations will shape the outlook of the projects you are working on.
• You are confident working with digital design and management programmes.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.