EMEA Operations Director

We are looking for an EMEA Operations Director for our Workplace Management business line.
About JLL
We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL

Role Purpose
The EMEA Operations Director drives the business by managing all functional and operational responsibility across the Property Management business and contributing to the strategic growth of the business. This role is the key role in the regional account structure working in close partnership with the EMEA Account Director and part of the Account Leadership Team.

The EMEA Operations Director is integral to supporting the EMEA Account Director to drive and deliver a high level of client satisfaction, establishing and managing the EMEA Operations team, delivering key regional initiatives as well as ensuring global consistency in processes, systems and reporting. The role also ensures efficient and consistent operation of all facility management activities to meet contractual obligations with respect to the property portfolio of the Client throughout the region, achieving the Client's regional outsourcing objectives of cost efficiency, service quality/consistency and Workplace Experience

What This Job Involves

• Manage Regional Operations Team to support the delivery teams across the region
• Ensure consistent reporting and coordination regionally
• Using data to drive strategic decisions
• Support the EMEA Account Director and Account Leadership Team to drive and achieve goals and objectives including P&L, risk, energy targets and the account SLAs & KPIs
• Manage the sub-regional FM delivery ensuring standards are maintained and be a contact point for any IFM account related issues, provide training, and to provide support in issue resolution.

Business Strategy:

• Work with the EMEA Account Director in defining the regional account strategy
• Represent the client organisation the internal and external networking forums and client functions
• Work with the EMEA Account Director and Finance Director to develop and manage the IFM budgets in conjunction with the Regional Leads

Financial Management / Cost Control / Profitability:

• Working with the EMEA Account Director and Account Finance Lead compile and deliver monthly financial updates to the Regional Account Director demonstrating control and knowledge.
• In conjunction with Account Finance Lead and Regional Leads support the preparation of accurate budgets and forecasts
• Manage and control the account P&L with the Regional Leads to achieve the business financial objectives.
• Work with the account director to develop the annual client plans including driving Risk and opportunities within Property Management vertical

Client/Stakeholder Management

• Develop strong relationships with key personnel in the client organization
• Ensure close contact is established with client organisations to remain abreast of current strategy, thinking, policies and procedures
• In collaboration with the EMEA Account Director present at governance meetings the IFM Client and Internal sessions – Annual, Quarterly & monthly and ensure direct reports do the same in region

Resource Management

• Work with regional Human Resources lead on recruitment and selection strategies
• Work with EMEA Account Director in defining and driving the performance management of EMEA Operations Team
• Work with regional Human Resources to develop regional training and skills development programs and ensure the plan is cascaded
• Ensure succession plans are in place for key direct reports and coordinate same for all client service delivery staff through the management team

Senior Management Team Responsibilities

• Active participation or representation in all account meetings as required
• To identify issues and assess problems using a logical and rational approach and develop options and strategies to resolve
• Participate in regular operational meetings to ensure the SMEs and hub/country leads are aligned
• Build the teams connectivity to the wider JLL Platform to enhance our ability to deliver efficiently for the client.

Sound like you? To apply you need to be able to demonstrate the following skills and experience:

• Demonstrated experience in a senior account leadership role responsible for complex account structure running teams across multiple countries and/or multiple teams (ideally large country or small cross-country account experience, looking for next level of responsibility with a large, complex account)
• Strong general management experience - minimum of 10 years in the business and operations, preferably experience in Property Management
• Six Sigma & process re-engineering experience desirable
• Proven track record in generating growth through business development
• Qualifications in Engineering or relevant field preferred but not essential
• Attention to detail and experienced first focus
• Demonstrated strong client relationship skills
• Demonstrated strong people management skills
• Understands the dynamics of a matrix environment and actively works through influencing and collaboration
• Strong communicator – good presentation skills and possesses strong verbal & written communication skills also an active listener
• Self-motivated and confident, Gravitas, EQ
• Flexible – able to adapt and effectively deal with rapidly changing, stressful situations
• Proven ability to initiate and follow through with improvement initiatives
• Able to work independently and be a team player
• Exhibit honesty & trustworthiness, builds followership