Operations Director

We're Growing – Join Us as Operations Director in London

As our business continues to expand, we're looking for a dynamic Operations Director to lead and accelerate the success of our London division.

In this pivotal role, you'll take ownership of a corporate £30M+ portfolio, driving operational excellence and strategic growth across the region. You'll be the catalyst for performance—combining sharp commercial insight with hands-on leadership to deliver outstanding results.

We're seeking a natural leader who thrives on challenge and inspires others to achieve their best. You'll play a critical role in shaping strategy, enhancing service quality, and fostering a high-performing, inclusive culture that sets the standard for our industry.

If you're ready to make a significant impact and lead a thriving team in one of the world's most exciting markets, we'd love to hear from you.

As Operations Director you will:

• Lead regular strategic reviews with senior stakeholders through monthly and quarterly meetings.
• Monitor and evaluate KPIs and quality assurance metrics across all contracts, identifying trends and opportunities for improvement.
• Conduct site visits to ensure compliance, service quality, and alignment with company standards.
• Oversee financial performance, ensuring profitability across the portfolio and identifying opportunities to improve margins.
• Collaborate with operational leaders to address client feedback, ensuring swift and effective resolution.
• Drive operational efficiencies and scalable processes to support continued growth.

As Operations Director you will have:

• Proven leadership experience at senior management or director level within the facilities management (FM) sector.
• A history of managing business portfolios valued at £0M+ with demonstrated financial growth.
• Experience in acquisitions and integrations, ensuring smooth operational alignment during transitions.
• Strong people leadership skills, with a focus on coaching, mentoring, and building high-performing teams.
• Demonstrated ability to drive business improvement through operational and strategic initiatives.
• Excellent stakeholder management and communication skills, both internally and externally.
• Commercially savvy, with a data-driven approach to identifying challenges and driving solutions.
• A structured, practical problem-solver focused on sustainable, long-term success.

What we offer you

We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get:

• Employee Ownership – You are part of our success
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments, we can make to support you during our recruitment process. We're happy to help…

Please note: Security clearance (DBS) is required for this role

You will be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

Churchill's culture is built around living and breathing our values of doing the right thing, putting people first and always seeking better. Simply put we have a strong moral compass, we invest heavily in genuinely being an employer of choice and creating an equal, diverse and caring place to be, as well as never standing still and always challenging ourselves to find a better way of doing things.

We've become employee-owned to empower our teams to share our goals and shape the future of Churchill and our specialist businesses as becoming employee owned really means we can all be safe in the knowledge that every decision the business takes will be to positively affect our customers and employees.

We are employee-owned, making you a beneficiary of our future success

A workplace pension scheme

Two paid volunteering days annually – from beach cleans to supporting your local community. You choose…

Apprenticeship opportunities in many disciplines, for any stage of your career

More than 250 perks and hundreds of exclusive deals and discounts

Lots of training and development programmes to grow and progress your career

Our Mosaic committee leading the change on all things Wellbeing, Diversity & Inclusion at Churchill

All year-round recognition and annual awards programme to thank our shining stars

Access to our WellMe wellbeing hub and a network of Mental Health First Aiders