Administrator

Company Overview

Aiming Higher is a dedicated charity organisation committed to supporting children with disabilities and additional needs across Blackpool, Fylde and Wyre. We value compassion, community engagement, enthusiasm to enhance our services.

Summary

We are seeking a detail-orientated Administrator to join our team at Aiming Higher Charity in Blackpool. This role is vital in ensuring smooth daily operations and supporting our mission to assist children and their families effectively.

Responsibilities

• To provide comprehensive administrative support to the organisation, ensuring the smooth day-to-day running of the Centre.
• To create and update administrative and informational materials such as flyers, newsletters and internal documents.
• To support the administration of events, trips and activities, including bookings, registers and associated paperwork.
• To receive, process and record referrals for new beneficiaries, ensuring information is accurately captured in line with organisational procedures and GDPR requirements.
• To input, maintain and update beneficiary, family and service data on the charity's case management system (CharityLog), ensuring records are accurate, complete and kept up to date.
• To input and maintain data required for monitoring and reporting Key Performance Indicators (KPIs), including referrals, attendance, service usage and outcomes.
• To undertake a wide range of general administrative duties, including receiving, recording and distributing post, responding to telephone and email enquiries, minute taking and signposting families to appropriate services.
• To assist with appointment booking and recording attendance for Aiming Higher services.
• To greet and welcome visitors to the Centre in a professional and friendly manner.
• To provide administrative support for staff and volunteers, including maintaining personnel records and ensuring files are accurate and up to date.
• To order office stationery and equipment as required.
• To attend and participate in team meetings, training sessions and one-to-one meetings with the line manager.
• To undertake any relevant training to maintain and develop skills and knowledge appropriate to the role.
• To work using initiative, both independently and as part of a team.
• To work outside normal working hours on occasion, where required.
• Essential Experience, Skills, Abilities and Knowledge
• Excellent organisational skills, with the ability to prioritise conflicting demands on own workload, using own initiative, through a flexible approach to duties.
• Exceptional administration skills, with a high degree of accuracy.
• Advanced level computer skills including Microsoft Office Suite of programs, Excel, Word, PowerPoint, Outlook.
• Excellent verbal and written communication skills.
• To work under the constraints of confidentiality.
• Ability to manage time effectively and working under pressure and to tight deadlines whilst maintaining the highest standards of work.
• A professional and courteous approach.
• An innovative approach to service development.
• Ability to organise own workload.
• Ability to work as part of a team.
• A positive approach.
• Confident and friendly with a focus on customer service.
• Attendance and participation at external meetings as requested by the Project Manager.
• Desirable Experience, Skill, Abilities and Knowledge
• Experience of the Third Sector.
• Experience of working with and supporting volunteers.
• Driver with a car.
• Willingness to work outside ordinary office hours as and when required.

Job Types: Full-time, Temporary

Contract length: 24 months

Pay: £25,878.00 per year

Benefits:

• Company pension
• Health & wellbeing programme
• On-site parking

Work Location: In person