Receptionist and Administration Assistant

13 hours ago

Blackpool FY DL, United Kingdom Craig-y-Don hotel Full time

Company Overview

Join our vibrant team at a busy sea front hotel, featuring 108 bedrooms, We pride ourselves on providing exceptional service and creating memorable experiences for our guests.

As a Hotel Receptionist, you'll be the welcoming face and first point of contact for our guests, playing a vital role in ensuring their stay is smooth and enjoyable. Your responsibilities will encompass managing check-ins and check-outs efficiently, providing information about hotel services and local attractions, and processing payments accurately. You'll also be responsible for maintaining a tidy and organised reception area and addressing guest requests and concerns promptly and courteously, contributing to a positive and welcoming atmosphere for everyone staying at the hotel.

You will also have responsibilities to process invoices on Xero Accounting software, working with accuracy is essential to carry out the task. Plus cover in the sales office, experience of working in a sales environment would be an advantage.

Sales Office Responsibilities:

Sales duties include answering phone and emails.

Drive revenue by proactively securing the sale

Process bookings and record details accurately

Answer social media/OTA's comments and messages

Process Accounts on Zero Responsibilities

Forward invoices from email to Hubdoc website

Allocate invoices to the correct Xero accounts

Check vat applied at the correct rate

Scan paper copies of invoices into Hubdoc.

Summary

We are seeking a dedicated Receptionist/Administrative Assistant to join our team in hotel. Located in a picturesque setting, this role is vital in ensuring smooth operations and excellent guest relations, contributing to our mission of outstanding hospitality.

  • Qualifications
  • Proven office experience with strong administrative skills.
  • Proficiency in Microsoft Office Suite; familiarity with Google Workspace is a plus.
  • Excellent organisational skills with attention to detail.
  • Strong phone etiquette and communication abilities.
  • Ability to multitask effectively in a fast-paced environment.
  • Experience with Xero or similar accounting software is preferred.
  • Previous clerical experience is an advantage.

Call-To-Action

  • If you are ready to embark on an exciting journey in the hospitality industry, we invite you to apply today and become part of our dedicated team

Job Types: Part-time, Permanent

Pay: From £12.21 per hour

Expected hours: 16 – 24 per week

Benefits:

  • Gym membership

Work Location: In person

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