Dutch Speaking Customer Advisor

About the team:

We're incredibly excited to bring our hugely successful UK business, Vintage Cash Cow, to Europe We're building our vibrant European sister company, Arcavindi, from an amazing hub right outside Arnhem. This dynamic warehouse will be the heart of our operations, processing and fulfilling orders for the Netherlands, Germany, Belgium, Italy, Spain, and France. To fuel this incredible growth, we're seeking passionate and inspiring individuals to join our expanding teams across the business.

At Arcavindi, every employee contributes to delivering exceptional customer experiences and supporting our mission to revolutionise the way people buy and sell vintage, valuable, and truly unique items. We are united in our dedication to creating fantastic journeys for our customers

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About the rol***

e:As
a Customer Experience Age
nt, you'll be the voice of Arcavindi across multiple channels, ensuring every customer feels heard, supported, and valued. This hybrid role brings together online communications, customer service, complaint handling, and buying responsibilities — giving you the chance to develop a broad skill set while directly shaping the customer journe

y.You'll handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media, guiding customers through their journey with us. Some conversations will involve resolving complaints with empathy, while others will focus on building trust during the buying process. Every day will be different, and you'll play a key role in building Arcavindi's reputation across Europ

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Getting Started**

• ...Learn our tone of voice, systems, and customer service proces
• sesShadow experienced colleagues to understand customer journeys and best practic
• es.Gain confidence handling a variety of customer queries across multiple channe

**ls.

Establishing Your Imp**

• act…Independently manage customer conversations with professionalism, speed, and empa
• thy.Resolve queries and complaints fairly and consistently, meeting quality standa
• rds.Support customers during the buying process, explaining next steps and overcoming objecti
• ons.Build trust through accurate, timely, and clear communicat

**ion.

Driving Excell**

• ence…Take ownership of complex cases and collaborate with colleagues to resolve them smoo
• thly.Consistently exceed KPIs for quality, efficiency, and customer satisfac
• tion.Share feedback and ideas to improve processes, training, and workf
• lows.Act as an ambassador for our values — Caring, Responsible, Innovative — in every interac

tion.___________________________________________________________________________________________________

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Key Goals & Objec**

• tives:Deliver excellent customer service and communication across all cha
• nnels.Handle complaints with professionalism, empathy, and adherence to p
• olicy.Support sales and buying conversations, contributing to growth ta
• rgets.Meet and exceed KPIs for response times, resolution rates, and customer satisfa
• ction.Collaborate effectively with colleagues to ensure a seamless customer jo
• urney.Contribute to building a high-performing, supportive, and adaptable team cu

**lture.

Key Responsibi**

• lities:Respond to inbound queries via phone, email, SMS, WhatsApp, webchat, and social
• media.Handle outbound calls, including welcomes, collections, and customer u
• pdates.Manage complaints by investigating issues, resolving them promptly, and keeping customers in
• formed.Support the buying process, overcoming objections and helping customers feel con
• fident.Accurately record interactions, maintain systems, and complete admin
• tasks.Liaise with internal teams to deliver smooth handovers and joined-up custome
• r care.Contribute to continuous improvement by suggesting ways to refine pro

**cesses.

Essential Skills & Exp**

• erience:Native or fluent in Dutch l
• anguage.Proven experience in customer service, contact centres, or sales envir
• onments.Excellent verbal and written communication skills, with empathy and
• clarity.Strong problem-solving skills with resilience under p
• ressure.Confidence in handling objections and complaints fairly and constru
• ctively.Ability to balance speed with accuracy and
• quality.Organised and able to manage multiple pri
• orities.Comfortable using CRM systems and digital communication pl
• atforms.Team-oriented mindset with a proactive, solutions-focused a

**pproach.

Desirable Skills and Ex**

• perience Background in buying, sales, or complaint re
• solution.Ability to adapt quickly in a fast-growing scale-up env
• ironment.Experience working in businesses with operational warehouses or physical

products._______________________________________________________________________________________________

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Equal Op***

portunitiesAt Arcavindi, we are committed to fostering an inclusive environment where everyone feels heard, valued, respected and empowered to bring their authentic self to work. We believe that diversity drives innovation, creativity an

*d success.

We welcome applicants from all backgrounds, perspectives and experiences, and we strive to create equitable opportunities for all. Together, we're building a culture that celebrates individuality and champions equity at every level of our or*

ganisation. If you're excited about this role, but don't tick every box, we still encourage you to apply. Your unique skills and experiences might be just what we're looking for now or in

the future. If you need adjustments or accommodations during the hiring process, please reach out to us and we will do our best to s

upport you. _______________________________________________________________________

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