Dutch Speaking Customer Advisor

Base pay rangeDirect message the job poster from Vintage Cash Cow.About the teamWe’re incredibly excited to bring our hugely successful UK business, Vintage Cash Cow, to Europe We're building our vibrant European sister company, Arcavindi, from an amazing hub right outside Arnhem. This dynamic warehouse will be the heart of our operations, processing and fulfilling orders for the Netherlands, Germany, Belgium, Italy, Spain, and France. To fuel this incredible growth, we're seeking passionate and inspiring individuals to join our expanding teams across the business.At Arcavindi, every employee contributes to delivering exceptional customer experiences and supporting our mission to revolutionise the way people buy and sell vintage, valuable, and truly unique items. We are united in our dedication to creating fantastic journeys for our customers.ResponsibilitiesLearn our tone of voice, systems, and customer service processes.Shadow experienced colleagues to understand customer journeys and best practices.Gain confidence handling a variety of customer queries across multiple channels.Independently manage customer conversations with professionalism, speed, and empathy.Resolve queries and complaints fairly and consistently, meeting quality standards.Support customers during the buying process, explaining next steps and overcoming objections.Build trust through accurate, timely, and clear communication.Take ownership of complex cases and collaborate with colleagues to resolve them smoothly.Consistently exceed KPIs for quality, efficiency, and customer satisfaction.Share feedback and ideas to improve processes, training, and workflows.Act as an ambassador for our values — Caring, Responsible, Innovative — in every interaction.Deliver excellent customer service and communication across all channels.Handle complaints with professionalism, empathy, and adherence to policy.Support sales and buying conversations, contributing to growth targets.Meet and exceed KPIs for response times, resolution rates, and customer satisfaction.Collaborate effectively with colleagues to ensure a seamless customer journey.Contribute to building a high‑performing, supportive, and adaptable team culture.Respond to inbound queries via phone, email, SMS, WhatsApp, webchat, and social media.Handle outbound calls, including welcomes, collections, and updates.Manage complaints by investigating issues, resolving them promptly, and keeping customers informed.Support the buying process, overcoming objections and helping customers feel confident.Accurately record interactions, maintain systems, and complete administrative tasks.Liaise with internal teams to deliver smooth handovers and joined‑up customer care.Contribute to continuous improvement by suggesting ways to refine the experience.QualificationsNative or fluent in Dutch.Proven experience in customer service, contact centres, or sales environments.Excellent verbal and written communication skills, with empathy and clarity.Strong problem‑solving skills with resilience under pressure.Confidence in handling objections and complaints fairly and constructively.Ability to balance speed with accuracy and quality.Organised and able to manage multiple priorities.Comfortable using CRM systems and digital communication platforms.Team‑oriented mindset with a proactive, solutions‑focused attitude.Desirable skills and experienceBackground in buying, sales, or complaint resolution.Ability to adapt quickly in a fast‑growing scale‑up environment.Experience working in businesses with operational warehouses or physical products.Seniority levelEntry levelEmployment typeFull‑timeJob functionCustomer ServiceEqual OpportunitiesAt Arcavindi, we are committed to fostering an inclusive environment where everyone feels heard, valued, respected and empowered to bring their authentic self to work. We believe that diversity drives innovation, creativity and success. We welcome applicants from all backgrounds, perspectives and experiences, and we strive to create equitable opportunities for all.If you’re excited about this role, but don’t tick every box, we still encourage you to apply. Your unique skills and experiences might be just what we’re looking for now or in the future. If you need adjustments or accommodations during the hiring process, please reach out to us and we will do our best to support you. #J-18808-Ljbffr