Customer Support Advisor

3 days ago

Morley, United Kingdom JUICE PERSONNEL LTD Full time

Juice Personnel are representing one of our amazing retailer clients.

**Location**: Leeds, Morley

**Hours** - Shift work including weekends ,8am to 8pm Monday to Friday, 9am to 5.30pm Saturday and 10am to 4pm Sunday

**Pay -** £10.10 per hour

**Temporary role with immediate start date (work till end of January)**

**Role can be remote or hybrid**

**The role**:
This position is responsible for day-to-day customer contact and issue resolution with an emphasis on our Reward programme customers, ensuring clear investigation is undertaken to drive positive business change and customer loyalty

Key Accountabilities
- Provide support to Reward Card customers to understand and resolve queries and issues
- Maintaining a positive, empathetic, and professional attitude toward customers
- Offer technical and troubleshooting support and work closely with the business to raise larger customer impacting issues
- Promote and maintain high standards of communication in line with Omnichannel Customer Support and Client brand guidelines for both verbal and written communication.
- Proactively highlight to your line manager areas where processes, and ways of working can be improved to enhance the overall customer experience and drive positive business change.
- Ability to navigate several systems to support the resolution.
- Accurate incident logging to allow for reporting back to the business.
- Accountable for own metrics including First Contact Resolution and Customer Satisfaction driving more promoters.

**About You**:

- The role requires a customer focused mentality with previous experience of working in Customer Service, Contact Centre or Shared Service environment
- You will use your autonomy to make sound decisions, effectively serving the customer through a positive outlook and 'win/win' attitude with a contribution to customer loyalty
- Communicating and influencing: This is a role requiring you to build a rapport with key lines of business, challenge and solve difficult situations to ensure the right outcome for the customer.
- You will achieve results through forward-thinking and sharing information back to the business
- Freedom to Think and Act: This role requires a high degree of autonomous thinking as you help to support the loyalty programme using your experience and guided by broader principles and guidance from the leadership team
- You will have a proven record of delivering excellent customer service and have worked within a larger team environment
- Retail experience would be advantageous but not essential

This vacancy is being advertised on behalf of Juice Personnel who is operating as an employment agency/business.

Please note: As Juice Personnel are a reputable recruitment agency; we do not submit your CV to the end client until you have met with us.

**Job Types**: Full-time, Temporary contract

**Salary**: £10.10 per hour

**Benefits**:

- Company events
- Free parking
- On-site parking
- Private medical insurance
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

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