Course and Student Administrator

2 weeks ago

London, Greater London, United Kingdom Kingston University Full time £25,000 - £35,000 per year
A vacancy has arisen for a suitable candidate to support a busy Course and Student Administration Team within Student Services. The purpose of this position is to contribute to the highest quality professional support, maintaining a student-focused customer support service and a responsive and adaptable approach to course and student administration, You will develop and maintain a good standard of knowledge and understanding of course provision, design and delivery for the university portfolio of programmes, to enable the delivery of a high level of student-focused customer service throughout the student lifecycle.

The successful candidate must be able to work effectively and proactively as part of a team with minimal supervision. Educated to at least A Level or equivalent, you will display a high level of communication skills, excellent attention to detail and the ability to listen and respond effectively to queries, including those of an academic regulatory nature. You should be able to demonstrate excellent customer service skills and have experience of providing professional support and advice in a similar or related environment, in fulfilment of the essential and desirable qualities on the person specification.

Make a positive difference to the higher education journeys of thousands of students.

This Directorate plays a vital role in the retention and success of students at Kingston University. By taking a holistic, cohesive approach to the effective provision of services to our 17,000 students, we aim to enhance their experience through support that is effective and also responsive to their changing needs.

We cover three main areas of responsibility - Student Life, Student Wellbeing and the First Response and Administration team.

Student Life provides the University's fundamental student services while Student Wellbeing is responsible for all wellbeing and safeguarding-related policies.

The First Response and Administration Team, meanwhile, ensures the smooth running of all activities.

We are proud to hold the Customer Service Excellence Quality Mark.

This is a full time, fixed term contract (end date 4 th September 2026) based at our Penrhyn Road Campus, with a starting salary of £29,478 per annum.

Interviews are expected to be held on Thursday 27th November 2025.

For informal enquiries please contact Maribel Rey , Course and Student Administration Manager.

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