Student Experience Administrator

Student Experience Administrator

Salary: From £28K

Grade: E

Hours: 35 per week
Contract type: Fixed-Term Contract up to September 2026

Vacancy Reference: 25/67

Closing date: Midnight, Thursday 6th November

Job Description Document

How to apply

Please provide a current CV along with a cover letter/statement outlining why you are suitable for the role (referencing your skills and experience against the person specification in the Job Description).   Candidates who do not provide a full application (including cover letter/statement) may not be considered.

Role Details

We are seeking an administrator to work within our Student Experience team.

The Student Experience team are responsible for providing front-line support to students using a caseload management approach to ensure that every individual student is recognised and appropriately supported. The team are also responsible for monitoring attendance and engagement, coordinating student-facing events and activities, and supporting course teams with student-experience related matters.

As a relatively new team and service there are several tasks that need to be reviewed and streamlined.  You will be responsible for completing the tasks that are under review and working with the Student Experience Manager to implement process changes & efficiencies, including the implementation of technological solutions.

You will also provide administrative support to the Provost and Associate Provosts, including supporting the Associate Provost Learning & Teaching with Learning & Teaching related requirements. 

To be successful, you should have strong administrative and organisational skills, along with excellent interpersonal and active listening skills.  You will be able to communicate effectively and confidently (verbally and in writing) to a range of audiences and can work under pressure, whilst maintaining attention to detail.  You will have good computer skills (including proficiency in standard Microsoft applications) and can work on your own initiative to complete tasks and ensure the team runs smoothly.

About us

Regent's University London is a private university right in the heart of Royal Regent's Park. We offer bespoke undergraduate and postgraduate education that begins with the individual, focussing on each student's talents, potential, and aspirations.

Our study areas include business and management; liberal studies and humanities; fashion and design; film, media and performance; psychotherapy and psychology; as well as pathway qualifications in English language and other modern foreign languages.

We are a small, friendly and supportive University offering great benefits for our staff including:

• 30 days annual leave plus bank holidays and additional discretionary closure days over Christmas
• Beautiful campus in the heart of Regent's Park, a short walk from Baker Street station
• A range of great facilities on our stunning campus including free tea and coffee, flexible working spaces and free use of the campus tennis court and sport pitch
• Membership of a group personal pension scheme with a 7% minimum contribution by the University, with up to 10% contribution by the University
• Loans of up to £10,000, to include covering daily travel costs, rental deposits and bicycles
• Benenden medical cover - allowing access to medical services where there is delay in receiving NHS treatment 
• Employee discount service
• £6.50 a day allowance to spend in University catering outlets (when onsite)
• Blended (hybrid) and flexible working supported across the University, depending on the requirements of the role

Unfortunately, we will be unable to consider your application if you do not already have the right to work in the UK. We are unable to offer visa sponsorship for this post.