Hotel Receptionist

The Malone Hotel, based in Belfast, currently has an opportunity for an experienced Hotel Receptionist to join our growing team. The successful candidate will serve as the first point of contact for guests, ensuring a warm and professional welcome. This will also include managing reservations, check-ins, and check-outs, addressing guest inquiries, and coordinating with other departments in the Malone Hotel to ensure a seamless guest experience at all times.

There are opportunities for both full & part time contracts, with the potential to introduce a four-day working week for full-time staff.

About The Role

Key Responsibilities:

• Greet and welcome guests upon arrival with a friendly and professional demeanour.
• Handle check-ins and check-outs efficiently, including issuing room keys and processing payments.
• Provide information about hotel facilities, services, and local attractions.
• Respond promptly to guest inquiries, requests, and complaints, escalating issues to management when necessary.
• Process and confirm room reservations, cancellations, and modifications accurately through the hotel's booking system.
• Maintain up-to-date records of room availability and pricing.
• Maintain the front desk area in a tidy and professional manner.
• Manage incoming calls and emails, redirecting them as appropriate.
• Prepare and manage daily reports, including occupancy and revenue reports.
• Handle guest billing, receipts, and financial transactions securely and accurately.

Skills and Qualifications:

• Proficiency in Hotel Management Software and basic computer skills (MS Office).
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Problem-solving and conflict-resolution skills.
• Professional appearance and demeanour.

Company Benefits:

As an award-winning, family-owned hotel, we offer our staff the chance to become "part of the family". Your employee benefits will include:

• Competitive salary.
• Internal growth and development opportunities.
• 28 days' holiday for full-time staff.
• Departmental incentives.
• Free parking.
• Discounted friends and family rates.

Required Criteria

• Ability to work well under pressure in a fast-paced environment.
• A positive and friendly attitude.
• A good multi-tasker.
• A good level of spoken English is essential.

Desired Criteria

• Previous experience in a similar role is preferred.

Skills Needed

Establishing Rapport With Clients, Ability to Identify and Anticipate needs, Exceptional Customer Service Skills, Reception skills, Reservation skills

About The Company

The Malone is a veritable secret, a hidden treasure boasting everything you want in a hotel: spacious bedrooms and suites, function rooms for inspirational wedding celebrations or corporate events and the very best of that famous Irish hospitality, every step of your stay.

The Guinness is perfectly poured in our Greyhound bar – enjoy with some smoked salmon and wheaten bread or indulge in a meal to remember in the Gallery Restaurant.

Here at The Malone, we have generations of experience in welcoming guests. First opened in 1945 as 'The Bowness', for the last 30 years, The Malone has been owned and run by two generations of the Macklin family.

Relax and unwind with us. A warm Irish welcome to you

Company Culture

We are always looking for enthusiastic and talented individuals to join our team.

As a family owned hotel, you're not only part of the team, you're part of the family.

Our commitment to our people is to deliver a great place to not only work, but thrive. Relationships are important to us, those we have with our guests and with one another.

The Malone inspires its teams to live by the company's core values;

• Treat people really well
• Openness, trust and understanding
• The highest standards
• Perseverance and enjoyment
• One step ahead
• Flexibility

Internal development and progression is key to our success, having been in business for 30 years.

Company Benefits

We believe everyone has the right to grow and develop and we actively encourage those who want to make a career in hospitality, with internal and external training.

Employees have the opportunity to enjoy a variety of benefits whilst working at The Malone Hotel.

Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Free parking, Open office, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Progression opportunities

Salary

£12.21 per hour