Hotel Receptionist
3 days ago
Are you warm, welcoming, and passionate about delivering great guest service? Mere Court Hotel is looking for a Full Time and Part-Time Hotel Receptionist to join our front-of-house team.
About Us:
Mere Court Hotel is a beautifully restored Edwardian country house set in landscaped gardens and woodland in the heart of Cheshire. We're known for delivering a personal and professional service for weddings, business events, and leisure guests alike.
The Role:
As Receptionist, you'll be the first and last point of contact for our guests. You'll play a vital role in creating a warm and welcoming environment, ensuring each guest's stay is seamless and enjoyable.
Key Responsibilities:
- Welcoming guests on arrival and providing a professional check-in/check-out experience
- Handling guest queries efficiently and politely, in person, over the phone, and via email
- Taking reservations and processing payments using our hotel systems
- Liaising with all departments to ensure smooth guest service
- Assisting with administrative tasks as required
What We're Looking For:
- Previous experience in a hotel reception or customer-facing role is preferred
- A confident communicator with a friendly and professional manner
- Excellent organisational and time-management skills
- Ability to remain calm under pressure and multi-task
- IT literacy – familiarity with Rezcontrol hotel booking systems is an advantage, but full training will be provided
- Flexibility to work a variety of shifts, including mornings, evenings, weekends, and bank holidays
What We Offer:
- Competitive salary
- Meals on duty
- Staff discounts and benefits
- Free on-site parking
- A supportive and friendly team environment
Job Types: Full-time, Part-time
Pay: £12.50 per hour
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Experience:
- Hotel Reception: 1 year (required)
Work Location: In person
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