Receptionist

1 week ago


Burnley BB RT, United Kingdom Crow Wood Hotel & Spa Resort Full time

Job description:

We are looking for an experienced hotel receptionist, preferably with experience of working in a 4-star hotel, to provide a friendly, efficient and welcoming service to our guests.

The successful applicant will have excellent communication skills (face to face, email and telephone), will be able to work to a very high standard with excellent attention to detail and will take pride in their work.

The role is shift work with a mixture of early (6.45am starts) and late (11.15pm finish), including weekends on a rota system.

Applicants must be able to demonstrate that they are a team player and willing to multi task to help out in other departments where necessary.

Key Responsibilities:

  • Greet guests upon arrival with a warm and welcoming demeanor
  • Handle the check-in and check-out processes efficiently
  • Manage room reservations via phone, email, and booking platforms
  • Answer and direct incoming calls
  • Respond to guest inquiries and resolve any issues promptly
  • Provide information about hotel services, amenities, and local attractions
  • Maintain accurate records of bookings and payments
  • Ensure the reception area is clean, organised, and presentable
  • Collaborate with housekeeping, maintenance, and other departments as needed
  • Follow all company policies, procedures, and safety standards

Requirements:

  • Previous experience in customer service preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Ability to multitask and work in a fast-paced environment
  • Flexible with work hours, including weekends and holidays

Job Types: Full-time, Permanent

Benefits:

  • Canteen
  • Employee discount
  • Free fitness classes
  • Free parking
  • Gym membership
  • On-site gym
  • On-site parking
  • Sick pay

Work Location: In person

Schedule:

  • 8 hour shift
  • Weekend work required

Work Location: In person

Reference ID: Hotel Receptionist - Crow Wood Hotel

Job Types: Full-time, Permanent

Pay: £26,935.48 per year

Work Location: In person


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