Cluster Manager

**Join Our Team as a Cluster Manager- 12 Month FTC**

About Us

At Boots Hearingcare, we are passionate about transforming lives through better hearing. We deliver tailored hearing solutions, comprehensive assessments, and outstanding customer care. As part of the Sonova family, we benefit from decades of expertise, leading the industry in innovation, manufacturing, and distribution of hearing aids and cochlear implants.

Why Join Us?

The Cluster Manager role provides a unique platform to build leadership experience, work closely with senior leadership, and develop towards future opportunities such as Senior Regional Sales Manager. You'll play a pivotal role in shaping the success of your region and contributing to the growth of Boots Hearingcare.

About the Role (12-Month Fixed-Term Contract)

As a Cluster Manager, you will operate under the leadership of a Senior Regional Sales Manager, providing hands-on leadership across multiple clinics. This is a 12-month maternity cover opportunity where you will focus on supporting and developing teams, ensuring operational excellence, and driving performance to deliver exceptional customer outcomes.

You will spend the majority of your time in clinics, coaching and mentoring colleagues, embedding best practice, and ensuring KPIs and budgets are consistently achieved. This cluster covers the following locations:

• Amersham Opticians
• Covent Garden
• Kensington World of Hearing
• Knightsbridge
• London – Enfield BUK
• London – Sedley Place (Oxford St)
• Uxbridge – Chimes Centre
• Watford – INTU

Benefits at Boots Hearingcare

• Car Allowance: Enjoy a car allowance of £5064 pro rata in addition to your basic salary to support your commuting needs.
• Competitive Salary: DOE + Car Allowance and Monthly bonus
• Boots Discount Card: Receive exclusive discounts on a wide range of products at Boots stores.
• Free hearing aids if you need them as an employee
• Free Flu Vaccine: Stay healthy with free flu vaccines available at Boots Pharmacies & Discounted for family members
• Pension Scheme: Secure your future with our comprehensive pension scheme.
• Flexible Benefit Box: Access our flexible benefit box to tailor benefits to suit your individual needs.
• Life Assurance Cover: Gain peace of mind with life assurance cover.
• Long Service Awards: Be recognised for your dedication with long service awards.
• Generous Annual Leave: Start with 25 days of annual leave, increasing with length of service to a maximum of 30 days, plus bank holidays.
• Telus: Access Telus, a confidential support network offering help and advice on matters both in and outside of work.

As a Cluster Manager, you will:

• Lead and inspire multi-site teams to deliver outstanding customer experiences.
• Support and develop colleagues through coaching, feedback, and regular performance reviews.
• Drive operational performance, ensuring KPIs, budgets, and service standards are met.
• Collaborate with Regional and Support Office teams to deliver strategic business priorities.
• Promote and embed a culture of continuous improvement and development.
• Uphold and champion the values of Boots Hearingcare in every clinic.

Person Specification:

• Minimum of 5 years post-qualification experience in hearing care.
• Proven track record of exceeding commercial targets.
• Strong leadership and people management skills (multi-site experience desirable).
• Excellent communication and collaboration skills.
• A passion for delivering outstanding customer care and operational excellence.

Boots Hearingcare is an equal opportunity employer.

At Boots Hearingcare, we are committed to equal opportunities and building the strongest, most inclusive teams in the marketplace.

"We Care, We drive innovation, We strive for excellence, We build the best team"

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