Cluster Senior Sales Manager

Marriott International's Managed hotels in the Central London Cluster seek a dynamic, creative and customer focused Cluster Senior Sales Manager for five properties:

• London Marriott Hotel County Hall
• London Marriott Hotel Kensington
• London Marriott Hotel Marble Arch
• London Marriott Hotel Maida Vale
• London Marriott Hotel Regents Park

JOB SUMMARY

We are seeking a Cluster Senior Sales Manager responsible for proactive business development and account management of corporate groups, meetings & events, and business transient segments. In this role, you will uncover new customers, foster long-term relationships, and deliver exceptional customer service with a solutions-focused approach.

As a key driver of revenue growth, you will bring a strategic mindset, strong commercial acumen, and the ability to identify and manage complex new opportunities and create tailored solutions that exceed client expectations. 

DAY-TO-DAY RESPONSIBILITIES 

• Identifies and pursues new business opportunities for all five Cluster Hotels, generating leads within the corporate segment across group, catering, and business transient. 
• Develops and strengthens relationships with existing accounts to foster long term partnerships and ensure repeat business.
• Takes ownership of deployed segment and drives new initiatives to generate enquiries and increase enquiry conversion.
• Work in alignment with the hotels' strategic priorities, ensuring sales efforts support overall business goals.
• Collaborates with the cluster team, hotel teams and wider sales teams (such as Area and Global Sales) on client activity to maximise client engagement.
• Organises and conducts site inspections and FAM trips; arranges client meetings and activity. 
• Maintains clear communication with hotels and stakeholders on sales activity, progress and results.
• Supports Groups & Events Team with enquiry closure by leveraging experience and expertise of the corporate segment.
• Attends networking and industry events; monitors local, national and international business outlook to deepen knowledge of deployed segments and wider hotel strategies.
• Supports enquiry process and contracts for complex bookings, providing tailored solutions that meet and exceed customer expectations.
• Creates and executes strategic account plans to achieve hotel and individual goals.
• Proven ability to build and maintain strong relationships with multiple stakeholders 
• Maintains accurate and up-to-date account data and reporting 
• Adapts to evolving business conditions; leads tasks and projects assigned by management.

CANDIDATE PROFILE

This is an ideal opportunity for a customer-focused, results-driven sales professional who is passionate about proactive sales and ready to take their next step into a Senior Sales Manager role for multiple hotels.

• Proven experience in a corporate hotel sales role, demonstrating progressive career growth and a pattern of exceptional performance. 
• Demonstrates strong commercial acumen and experience of working with dynamic hotel sales strategies 
• This is a hotel based role; location is driven by client appointments and visibility across the five London Cluster hotels. 

SKILLS & EXPERIENCE

• Strong communication skills with a confident communication style across different channels
• Excellent selling skills and understanding of sales processes from enquiry generation through to contract
• Strong negotiation skills with the ability to problem-solve and seek solutions
• Ability to up-sell products and services and can bring a sale to closure
• Outstanding relationship management skills; ability to develop and maintain relationships with customers, stakeholders and associates 
• Demonstrates tenacity and resilience in business development, consistently seeking new opportunities
• Skilled in implementing successful sales strategies and executing account plans for multiple hotels
• Proven experience of corporate group, catering and transient business sales 
• Highly organised with excellent time management skills in a fast-paced, dynamic environment
• Demonstrates strong leadership qualities and sound decision-making skills to drive results 
• Understands revenue management principles and account profitability
• Proficient in standard software applications and hotel systems

WHAT DO YOU GET IN RETURN?

• Enrolled for discretionary Quarterly Bonus Plan based on assigned sales targets 
• Development and training opportunities.
• Special discounted rates for 9,000+ Marriott hotels worldwide for you, your family and friends.
• £5 breakfast when staying in most of our European hotels.
• 50% discount on Food & Beverage when dining within our cluster.
• Start with 23 holidays (excluding Bank Holidays), then watch your time off grow-1 extra day every work anniversary upto 27 days*
• Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world
• 'Recommend a Friend' Incentive – Be rewarded for referring someone you know*
• Complimentary staff uniform dry cleaning - we do like to make an impression
• Complimentary meals on duty. 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.