Fleet Support Coordinator

6 days ago

London, Greater London, United Kingdom TCR Full time
Fleet Support CoordinatorThe Opportunity

Join our team as a Fleet Support Coordinator and play a key role in ensuring fleet availability and operational efficiency. Your expertise will facilitate seamless communication, excellent customer service, and effective fleet management in a dynamic 24/7 support environment.

Key Responsibilities
  • Provide telephone support to GSE customers, managing fleet availability and recovery plans. Handle and resolve breakdowns, incidents, defect reports, and service status updates. Investigate GE/GS/GSZ aircraft delays and communicate findings to customers.
  • Monitor and coordinate SLA recovery plans, ensuring timely customer notifications.
  • Escalate safety incidents and operational risks to the Lead Fleet Coordinator or Call Centre Manager.
  • Liaise with customers on vehicle status, maintenance schedules, and repairs.
  • Process and allocate jobs in SAP, including creating service requests and raising purchase orders.
  • Coordinate with suppliers, subcontractors, and manufacturers on repairs and warranty claims.
  • Maintain accurate records of fleet movements, repairs, and service costs.
  • Actively promote a safe work environment by reporting hazards, incidents, and near-misses.
Skills, Experience & Behaviours
  • Prior customer service or call centre experience.
  • Strong understanding of fleet management, vehicle maintenance, and workshop operations.
  • Familiarity with SAP systems and customer service operations in a logistics environment.
  • Experience in a customer-focused role within the vehicle maintenance or aviation sector.
  • Proficiency in Microsoft Office (Excel, Word, Outlook) and strong organisational skills.
  • Proactive, self-motivated, and able to prioritise tasks effectively.
  • A team player with strong communication and problem-solving skills.
  • Customer-focused with a detail-oriented and professional approach.
Why You Will Enjoy Working With Us
  • Competitive salary and benefits package.
  • Career progression opportunities within a growing company.
  • A dynamic, team-focused work environment that values safety and quality service.
  • Benefits
  • 6% employer pension contribution.
  • 3x salary Life Assurance.
  • Private medical coverage.
  • Employee Assistance Programme (EAP).
About Us

We are a global leader in vehicle maintenance solutions, committed to safety, reliability, and excellence. Our core values are passion, integrity, accountability, and open-mindedness.

Working Hours / Shift Pattern

Split Day & Night Shifts:

Week 1 – Days 05:30–17:30 or 06:00–18:00

Week 2 – Nights 17:30–05:30 or 18:00–06:00

Week 3 – Days 05:30–17:30 or 06:00–18:00

Week 4 – Nights 17:30–05:30 or 18:00–06:00

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