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Out of Hours Helpdesk Operator
2 weeks ago
We are seeking a reliable and proactive Out of Hours Helpdesk Operator to support our 24-hour service. This is a home-based role working as part of a rota team to provide assistance and escalation support outside normal business hours.
Working Hours:
- Monday to Friday: From 5:00pm until 8am the following morning
- Saturday & Sunday: From 10:00am to the following day
(Exact shift pattern will follow a shared rota with other team members.)
Key Responsibilities:
- Act as the first point of contact for out-of-hours calls and emails.
- Log requests, issues, and emergencies accurately in the helpdesk system.
- Escalate urgent matters to on-call engineers
- Maintain clear communication and ensure smooth handovers between shifts.
- Follow company procedures to ensure a consistent, high-quality service.
Requirements:
- Previous helpdesk or customer service experience (preferred but not essential).
- Strong communication skills and a calm, professional manner.
- Ability to work independently from home.
- Good IT skills and familiarity with helpdesk or logging systems.
- Reliable, punctual, and able to work within a rotating schedule.
Benefits:
- Work-from-home position
- Full training provided
- Opportunity to be part of a supportive and responsive team
Job Type: Part-time
Benefits:
- Work from home
Work Location: Remote
