Helpdesk / Troubleshooting Customer Service Advisor

7 days ago

Remote, United Kingdom Odondo Ltd Full time

A fantastic opportunity has arisen for an enthusiastic Customer Service Agent to join our Odondo Team

**What does the job involve?**
- Troubleshooting software platform queries from customers
- Use of Zendesk, therefore previous experience using the platform is necessary
- Problem solving and having an inquisitive mindset
- Responding efficiently and accurately to customers, explaining and offering first hand solutions and 1st line customer support
- Assessments will need to be passed in order to go live
- Experience with Helpdesk / Troubleshooting support roles
- Graduates with a degree in tech background
- Experience being first point of contact to customers
- 1st line CS Helpdesk and other CRM experience
- Call based Customer Service/Support Experience

**We are looking for people who describe themselves as**:

- Self-disciplined and confident with reliable judgement
- Reliable work ethic and punctuality
- Experienced at working in a fast-paced environment
- Proactive and solution-orientated with excellent problem-solving skills
- Able to work independently with limited support
- Confident to seek advice when needed
- Driven and self-motivated with a can-do attitude
- A multi-tasker who manages their time well and can prioritise their workload
- Trustworthy
- A fast learner

**Some key factors**:

- **The position is offered on a self-employed basis only (please see GOV.UK website for more details on self-assessments)**
- **A quiet uninterrupted spot to work from home**
- **Laptop/desktop and headset in good working conditions**
- **Strong and reliable internet connection**
- Call centre experience is desired
- **If shortlisted, applicants must complete security checks prior to starting the role**
- Shortlisted applicants must undergo client training, prior to bring successful for the role

**Salary**: £10.00 per hour

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Helpdesk / Troubleshooting: 1 year (required)
- Zendesk / ticketing platform: 1 year (required)
- phone Customer Service: 1 year (required)

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