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Service and Resourcing Manager
2 weeks ago
About Us:
Here at c2c we take pride in being an award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Our customers never stand still and neither do we. We anticipate, innovate and flex around our customer's needs and it takes a great team to do this.
We are looking for a dedicated and versatile individual to join our team as a
Service and Resourcing Manager.
Purpose of the Job
The purpose of this post is to ensure that c2c rail is adequately resourced on a real time basis to provide the service which is advertised and any additional requirements that arise at short notice. Additionally, to ensure that all train crew are issued with relevant information and publications.
Ensure the implementation of service recovery plans, contingency plans, and ensure provision of resources to deliver a punctual c2c operation, guided by T-3 and on time, to contribute to the successful delivery of a positive customer experience.
The role has overall responsibility for the authorisation and control of all movements on Shoeburyness Depot through effective utilisation of Depot Supervisors and Depot Drivers.
The post holder will hold overall safety responsibility for Shoeburyness Yard
while on duty.
Responsible for the supervision of Drivers, Depot Drivers, Depot Supervisors, and other staff under your control at c2c Depot.
Responsible for complying with all safety related instructions, guidance and documentation associated with the post, for example and not exhaustively the Rule Book, local instructions, and Sectional Appendix
Experience, Knowledge & Qualifications Required
- General education to GCSE, O level, or equivalent standards including English and Mathematics to the standard of at least GCSE Grade C.
- Thorough knowledge of c2c and Network Rail operations, geography, and train plans, c2c manning agreements, conditions of service, and customer experience metrics
- Awareness of Customer Service and its key importance to business success.
- Positive forward-thinking individual with team building, leadership, and development qualities to include strong interpersonal skills.
- Medically fit to the standard required and capable of maintaining personal track safety competence
- Able to work as a team member and to know abilities, personalities of direct report staff to achieve maximum achievement from them.
- Ability to investigate and interpret data thoroughly and accurately, including detailed knowledge and experience with appropriate industry recognised systems and technology.
- Able to follow detailed instructions, follow procedures, understand the safety impact of decisions made.
- Membership of an appropriate professional body, e.g., the Chartered Institution of Railway Operators is highly encourage
