Admissions Team Manager

Location:London, ENG, GB

Date: 14 Nov 2025

Application closing date:

Inspired Education is the leading global group of premium schools, with a portfolio of 121 premium private schools in 28 countries spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over 95,000 students receive a world-class learning experience from Kindergarten to Year 13.

Founded in 2013 by Nadim M. Nsouli, Inspired is backed by investors such as Stonepeak, GIC, TA Associates, and the Oppenheimer and Mansour family offices. The Group is experiencing 20% per annum growth through acquisition, greenfield site expansion, and the development of existing schools within its portfolio. In 2023, Inspired was recognised by Beauhurst as one of the UK's top 10 highest-value private companies.

ROLE SUMMARY:

The Admissions Team Manager is responsible for the overall success of the Admissions Team, focusing on high quality performance and handling resource allocation. This role involves monitoring the quality of all calls, emails and live chat responses and driving improvement, holding team members accountable, setting and managing KPIs, and driving continuous improvement through training and structured feedback. The Team Manager will also take ownership of reporting, resource planning, and quality assurance, ensuring that the team operates efficiently and delivers an outstanding admissions experience. As a Senior member of the team, they will act as a role model, able to always model behaviors and a professional attitude.

KEY RESPONSIBILITIES:

Quality Assurance and Training

Conduct QA assessments each week

Analyse QA results; provide 1:1 feedback and deliver team wide training sessions

Work closely with L&D to enhance your own and the team product knowledge and service quality

Ensure high standards of communication and customer service are maintained across all interactions

Team Leadership & Performance Management

Provide day to day support, guidance and motivation to the admissions team

Hold structured and recorded 1:1 meetings and performance reviews, offering actionable feedback

Monitor team performance using KPIs and CRM data providing feedback and coaching where necessary

Own the product knowledge guides; Ensure they maintained and kept up to date for the team and collate information from key stakeholders

Customer Service and Complaint Handling

Ensure high levels of customer service are maintained throughout the admissions journey

Manage escalated complaints, resolving them efficiently while maintaining a professional and supportive approach

Continue to support with the activity during busy periods to ensure we are meeting demands and requirements of customers

Regularly review and update SOPs to reflect any changes or improvements

Ensure all team members are familiar with the latest procedures and product updates to provide accurate information to prospective families

KPI Management and Reporting

Set, track and manage KPIs to drive team performance

Produce high quality reports on team activity, including call quality, response times and conversion rates

Use CRM data to generate insights, track team performance and recommend improvements

Work closely with the Head of Admissions to review and amend processes relating to work allocation and lead scoring.

Collate and share insights garnered from the team and customer interactions to provide useful feedback to Marketing and other key stakeholders

THE IDEAL CANDIDATE WILL HAVE:

Proven experience leading a team in a fast-paced admissions or customer service environment

Strong CRM knowledge; the ability to use it effectively to manage enquiries and reporting

Experience in managing a large team that delivers exceptional customer service

Strong analytical skills with the ability to interpret data and drive improvements

Excellent communication and coaching skills

Experience in QA and training delivery

Ability to take initiative, problem solve and lead by exampl

Desirable

Experience working in an educational setting

Familiarity with Dynamics and admissions tracking systems

Experience in capacity planning and resource management

SAFEGUARDING STATEMENT

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.

SCHOOL APPLICATION FORM

Please download and complete our Inspired Application Form and submit alongside your CV.

Inspired Academic Teaching Application Form

Inspired Non-Teaching Application Form

Visit our careers site for more information;