Insurance Claims Advisor

2 weeks ago


Hatfield, Hertfordshire, United Kingdom Ocado Group Full time £104,000 - £120,000 per year

About Ocado Group
Twenty years ago, Ocado Group embarked on a journey to revolutionise grocery shopping. Today, we are a FTSE 100 business, pioneering ground-breaking technology, expanding rapidly with multiple sites, and forging exciting new business partnerships globally.

Transforming an industry means constantly evolving our business practices. As we continue to develop innovative technologies and customer propositions, we seek the brightest talents to lead us into the next phase of our evolution: enhancing capabilities, inspiring teams, and developing new ways of working.

The Insurance Team is a vital function within Ocado's LBI that secures and manages the company's full insurance liability.

As our Motor Claims Handler, you won't just process claims; you'll own them. You will independently manage a varied caseload, taking point on everything from road traffic incidents to major property and vehicle damage. If you're ready to take full ownership of your work and are committed to delivering service excellence, this is the role for you.

Why This Role Is An Excellent Opportunity

  • Serve as the primary contact, skilfully handling all email and telephone enquiries while professionally navigating and resolving customer queries and complaints.
  • Conduct thorough, proactive initial inquiries, meticulously gathering essential information from all sources (customers, witnesses, third parties) to support rapid, accurate claim assessment, and liability determination.
  • Maintain an unwavering commitment to efficient, professional claims handling, ensuring all stakeholders are consistently informed and expectations are managed throughout the process.

About You

  • Proven experience in claims, with demonstrable experience managing a high-volume caseload is preferred but not required.
  • Experience with both litigated and non-litigated work is preferred but not required.
  • Strong ability to investigate, interpret evidence, and support liability assessments.
  • Knowledge of case management systems.

What We Offer You
Our employee benefits are designed for you, we care about people and we've ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately.

  • 30 days 'working from anywhere in the world' policy
  • Wellbeing support through dedicated apps and an Employee Assistance Programme
  • 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
  • Pension scheme (various options available including employer contribution matching up to 7%)
  • Generous Private Medical Insurance (within the first month of joining)
  • Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)
  • 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete)
  • Train Ticket loan (interest-free)
  • Cycle to Work Scheme
  • Free shuttle bus to and from Hatfield Train Station to the Hatfield offices
  • Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices
  • Opportunity to participate in Sharesave and Buy as You Earn share schemes
  • 15% discount on and free delivery for all employees (within the first month of joining)


  • Hatfield, Hertfordshire, United Kingdom Ocado Group Full time £30,000 - £60,000 per year

    About Ocado GroupTwenty years ago, Ocado Group embarked on a journey to revolutionise grocery shopping. Today, we are a FTSE 100 business, pioneering ground-breaking technology, expanding rapidly with multiple sites, and forging exciting new business partnerships globally.Transforming an industry means constantly evolving our business practices. As we...

  • Payroll Advisor

    7 days ago


    Hatfield, Hertfordshire, United Kingdom Ocado logistics Full time £30,000 - £60,000 per year

    Payroll Adviser – Ocado Logistics | Payroll Delivery & System TransformationHatfield, Hybrid - 2x days a week onsite2x roles available: 1x permanent + 1x 12 month FTCKeeping pay accurate, compliant, and on time for thousands of colleagues – that's where you come in.At Ocado Logistics, we're powering the future of online grocery logistics. Behind every...


  • Hatfield, Hertfordshire, United Kingdom Ocado Retail Full time

    Contract type:PermanentLocation:HatfieldWorking hours per week:40 hoursLevel:ManagerApplication Closing Date:Tuesday 11th November 2025About UsOur mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.We'reOcado Retail, a market-leading joint venture between Ocado Group and M&S, and the world's...


  • Hatfield, Hertfordshire, United Kingdom Affinity Water Full time

    We're embarking on an ambitious two-year programme to cultivate an Open Data-driven culture, harnessing mature analytics and data science to embed insightful, data-driven decision making across our organisation. To accelerate this vision, we're expanding our team and seeking a Business Data Analyst to join our established Data Strategy and Operations team...

  • Senior Legal Counsel

    15 hours ago


    Hatfield, Hertfordshire, United Kingdom Affinity Water Full time £75,000 - £95,000

    Affinity Water is searching for a highly motivated and collaborative Senior Legal Counsel to specialise on Water Infrastructure Projects to join our experienced in-house legal team. Reporting to the Senior Regulatory Counsel, you will work closely with colleagues across the business particularly the Strategic Resource Options (SRO) team as well as external...

  • Senior Legal Counsel

    2 weeks ago


    Hatfield, Hertfordshire, United Kingdom Ocado Retail Full time £90,000 - £120,000 per year

    Team: Legal, Compliance & RiskRef.: VN1102Type: PermanentLocation: HatfieldSenior Legal CounselContract type:PermanentLocation:Hatfield (Hybrid working – 3 days in the office)Working hours per week:40 hoursLevel:SeniorApplication Closing Date:6th November 2025About usOur mission is to deliver joy in every shop, through unbeatable choice, unrivalled...


  • Hatfield, Hertfordshire, United Kingdom Ocado Retail Full time £40,000 - £60,000 per year

    Team: FinanceRef.: VN1129Type: Fixed TermLocation: HatfieldSenior Finance Analyst – Zoom (6 Month FTC)Contract type:Fixed Term Contract (6 months)Location:Hatfield (Hybrid working – 3 days in the office)Working hours per week:40 hoursLevel:Mid-levelApplication Closing Date:Friday 21st November 2025About usOur mission is to deliver joy in every shop,...


  • Hatfield, Hertfordshire, United Kingdom Affinity Water Full time £40,000 - £58,000 per year

    We're embarking on an ambitious two-year programme to cultivate an Open Data-driven culture, harnessing mature analytics and data science to embed insightful, data-driven decision making across our organisation. To accelerate this vision, we're expanding our team and seeking a Business Data Analyst to join our established Data Strategy and Operations team...

  • Insurance Claims

    2 weeks ago


    Hatfield, United Kingdom Ocado Group Full time

    **_Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status._** **About Us** **About...


  • Hatfield, United Kingdom Ocado Technology Group Full time

    Twenty years ago, Ocado Group embarked on a journey to revolutionise grocery shopping. Today, we are a FTSE 100 business, pioneering ground-breaking technology, expanding rapidly with multiple sites, and forging exciting new business partnerships globally.Transforming an industry means constantly evolving our business practices. As we continue to develop...

  • Customer Advisor

    2 weeks ago


    Hatfield, United Kingdom Stellantis &You UK Full time

    Join to apply for the Customer Advisor role at Stellantis &You UK Customer Advisor based in our Hatfield dealership: 1 Great North Rd., Hatfield AL9 5JA, United Kingdom About Us Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS,...

  • Customer Advisor

    3 days ago


    Hatfield, United Kingdom Stellantis &You Full time

    This role is based in our Hatfield dealership: 1 Great North Rd., Hatfield AL9 5JA, United Kingdom - Base salary of £32,500 - A competitive bonus OTE £37,500 - A full valid UK driving licence is required for this role. **About Us** Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of...

  • Customer Advisor

    2 weeks ago


    Hatfield, United Kingdom Stellantis &You Full time

    Manufacturer owned dealership opportunity. We are looking for an experienced automotive Customer Advisor. Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also...

  • Service Administrator

    15 hours ago


    Hatfield, United Kingdom Porsche Retail Group Full time

    Exciting News!Porsche Retail Group is expanding our team and have an excellent opportunity for a **Service Administrator** to work for one of the world’s most iconic brands and join the prestigious **Porsche Centre Hatfield**. The Porsche Centre is located by Hatfield Business Park and has staff parking, a gym close by, a newly refurbished staff area which...

  • Customer Advisor

    12 hours ago


    Welwyn Hatfield, United Kingdom Stellantis &You UK Full time

    Role Summary Location: Stellantis & You Peugeot Hatfield Contract: Permanent Full Time Salary: Up to £27000 basic salary, OTE £33000 Qualifications & Experience We are looking for an experienced automotive Customer Advisor. EEO Statement Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay...

  • HR Advisor

    7 days ago


    Hatfield, United Kingdom Anderson Clark Limited Full time

    A truly global firm, has a permanent vacancy for an experienced **HR Advisor** to act as a first point of contact for UK based colleagues, providing high quality HR advice and guidance within a large highly collaborative HR team. You will actas first line advisor to colleagues on a wide range of operational people issues and work closely with the HR BP on...

  • Service Advisor

    3 days ago


    Hatfield, United Kingdom eRecruitSmart Full time

    Porsche Retail Group (PRG) have an excellent opportunity for a Service Advisor to work for one of the world’s most iconic brands and join Porsche Centre Hatfield. If you’re an experienced Service Advisor, ideally with recent dealership experience, we’d love to hear from you. What you’ll be doing as a Service Advisor Advising potential, new and...

  • People Advisor

    2 weeks ago


    Hatfield, United Kingdom Ocado Group Full time

    **People Advisor **Location**:Remote **Duration**:Permanent Join Ocado Logistics as a People Advisor and partner with our Logistics Management and People teams to deliver exceptional employee experiences across our UK platforms. You’ll provide remote advice and support to our line managers and People teams focusing on employee relations, employment...