Ecommerce Project Coordinator

Reports to
: Senior Ecommerce Project Manager

About us

The Independent is an online news publisher that was established in 1986 as a national newspaper independent of party-political affiliations or proprietorial influence. In 2016, The Independent became a fully digital publisher, moving away from print in pursuit of sustainability, and to safeguard its values and journalism for the future.

The Independent has always thrived through innovation and change. It was the first British newspaper to add a Saturday magazine; the first to give photography the same prestige as news copy; the first to challenge the Westminster lobby system of closed briefings; the first broadsheet to move to the more compact 'tabloid' format; the first to launch a concise quality compact paper; and the first – and only – major newspaper to pull off a successful transformation to fully digital publishing.

Through The Independent, Independent TV, eCommerce, indy100, subscriptions and other 'reader revenues', The Independent plans to continue the work of many decades, bringing much-needed independent journalism to over 100 million unique global visitors a month, make its voice ever louder and more insistent the world over. We have an international editorial team with our main offices in London and New York.

In 2024 The Independent's portfolio of brands increased through a new licencing partnership with BuzzFeed Inc. to operate the BuzzFeed brands in the UK - BuzzFeed UK, Tasty, Seasoned and HuffPost UK. The additional brands echo the existing business ethos and allow for increased audiences and a further strategic diversification of revenue streams.

Job purpose

The Independent is seeking a Project Coordinator to work within our Ecommerce delivery team to efficiently fulfill high quality sponsored articles for our clients.

Reporting to the Senior Ecommerce Project Manager, the Ecommerce Project Coordinator is crucial to the success of our day-to-day operations and will support the planning, commissioning, delivery and reporting of multiple digital campaigns to strict deadlines and within budget. The Coordinator will liaise with internal stakeholders and will be client facing.

Working across The Independent (UK&US), The Standard (UK), BuzzFeed (UK) and HuffPost (UK) this role will work closely with the Ecommerce sales team, commercial editor and writers, AdOps team, paid social team and external agencies to ensure campaigns are delivered seamlessly and exceed client expectations.

Diversity, Equity and Inclusion

• We champion diversity in our teams and in our reporting. As a growing and global brand, we must have a workforce that's more representative of our readers, viewers, clients and partners, and a workplace that creates a sense of belonging for everyone.
• We are committed to hiring and developing a diverse workforce regardless of background, and we support our people to thrive in their careers here.

If you require any reasonable adjustments to complete your application, please do not hesitate to let us know.

Job purpose

The Independent is seeking a Project Coordinator to work within our Ecommerce delivery team to efficiently fulfill high quality sponsored articles for our clients.

Reporting to the Senior Ecommerce Project Manager, the Ecommerce Project Coordinator is crucial to the success of our day-to-day operations and will support the planning, commissioning, delivery and reporting of multiple digital campaigns to strict deadlines and within budget. The Coordinator will liaise with internal stakeholders and will be client facing.

Working across The Independent (UK&US), The Standard (UK), BuzzFeed (UK) and HuffPost (UK) this role will work closely with the Ecommerce sales team, commercial editor and writers, AdOps team, paid social team and external agencies to ensure campaigns are delivered seamlessly and exceed client expectations.

Key responsibilities and accountabilities

• Campaign planning, campaign setup, content commissioning, getting briefs, uploading content to CMS, basic asset creation, tracking, and post-campaign reporting.
• Liaise with other departments to ensure all sold campaigns are correctly set up and executed and monitor results to ensure they hit delivery targets.
• Own processes for long-term Ecommerce partnerships by coordinating content launch plans and timelines, commissioning, online placements, reporting etc.
• Build strong relationships with partners through consistent and positive partner liaison, striving to increase their satisfaction and secure repeat bookings.
• Manage the partner's expectations regarding deliverables; pre-empt and resolve issues proactively and early.

Skills

• Experience within project management at a publisher or similar desired
• Digital marketing or affiliate background a plus
• Highly organised and able to prioritise a varied workload with multiple projects and deadlines
• An excellent communicator and strong negotiator who can build relationships easily
• Works well under pressure and to tight deadlines, while being flexible to fast-changing priorities
• Strong attention to detail
• Proactive in flagging issues and asking for help
• Ability to work well as a team and contribute to wider business strategy
• Basic knowledge of Photoshop or Figma preferable
• Experience with or knowledge of newsletters, social, display and search preferable

Our values – you will deliver across all our values

Inclusive:
We
champion diversity in our teams and in our reporting. Working as a team, we put transparency and effective communication at the heart of everything we do.

Innovative:
From the very beginning, The Independent has been breaking the mould. We take risks and are always looking to try new ideas in pursuit of excellence.

Independent:
Nobody tells us what to think; we make up our own minds and aren't afraid to do things differently. Like our readers, we value honesty and integrity above outside influences.