Ecommerce Returns Coordinator

1 week ago

London, United Kingdom Solace London Full time

Solace London are seeking a part-time Ecommerce Returns Coordinator to work within their East London office. The person will be responsible for the receipt, quality control and restocking of the ecommerce returns. The role offers flexibility in the hours worked, but totalling 3 days a week equivalent and a chance for growth into a broader ecommerce role over time.

**Salary**: Competitive

**Ecommerce Returns Coordinator Duties**:

- Take receipt of returned goods from the Solace London fulfilment centre and move the boxes from the ground floor to our first floor studio. Although the boxes are not particularly heavy they do require carrying up a flight of stairs.
- Perform a quality control check on all returned items and determine whether they are suitable for immediate restocking or whether remedial work is required before doing so.
- Ensure that any dry cleaning required is undertaken.
- Be responsible for the restocking of the items, ensuring labelling and packaging is correct and to the required Solace London standard.

**Ecommerce Returns Coordinator Requirements**:

- Enthusiastic and committed worker with good time keeping.
- Good attention to detail and strong presentational skills.
- Strong team player, with the ability to take the initiative.
- Capable of owning projects and tasks from concept to completion.
- Strong communicator, able to convey information in an accurate and precise manner.

**About the Company**:
Solace London is a British womenswear brand founded by Laura Taylor and Ryan Holliday-Stevens in 2013. Long-time friends and collaborators, the duo share a dynamic background spanning design, production, retail, marketing and creative direction. Their combined sensibilities are visible in pieces that continuously blur the line between statement making and wearability.

Innovation is at the core of Solace London’s DNA. We grow ideas from the inside and work together as a team to achieve the overall business goals. Our team is the future of the brand - we believe in people and invest in our team encouraging a collaborative and respectful working environment.

We strive to maintain the open culture in which everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. Our team has the ability to transcend rules to make great things happen fast.

**Job Types**: Permanent, Apprenticeship, Part-time

Work Location: One location

Reference ID: SOLO/ERCO

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