Practice Manager

About Us

We're a close-knit, down-to-earth team of Accountants, Bookkeepers, and Payrollers based in Bordon, Hampshire, proudly supporting small and medium-sized businesses since 2010. While we've grown steadily over the years, our values remain the same: provide expert, affordable financial support that helps our clients focus on what they do best—growing their businesses.

We work with a wonderfully diverse group of clients, from gardeners and diamond traders to fitness studios and construction firms, and we're proud to be rated 4.9 stars on Google for our service.

Our culture? Think professional, but friendly. We back each other, share knowledge freely, and genuinely enjoy working together. You'll find lunchtime running clubs, office pups, and plenty of laughs alongside a shared commitment to great client service.

We're currently looking for a Practice Manager to join the team. This is a full-time role.

The Role

This role sits at the centre of the practice. You will run the day-to-day operations and drive the key improvement projects that move the firm forward. You'll ensure the work gets delivered, the team has what they need, and the practice keeps getting better: cleaner processes, tighter controls, stronger client service.

You'll also be the MD's partner for operational change: streamlining onboarding, improving systems, rolling out new tools, and eventually helping integrate new firms as the group grows.

If you like fixing problems, seeing things through, and taking ownership, this role will suit you.

About You

If you're someone who runs a tight operation, keeps deadlines under control, and supports a team to deliver high-quality client work, we'd like to hear from you.

We're a growing bookkeeping and accountancy practice in Bordon and we need someone who can run the day-to-day: dealing with inbound sales, onboarding clients, managing deadlines, ensuring compliance, and supporting the team.

Alongside this, you'll help us improve how we operate - refining processes, strengthening systems, improving client onboarding, and supporting the MD with practice-wide projects as we grow.

If you enjoy the operational side of things, this is a chance to take ownership and help shape a firm that's scaling.

Core Responsibilities

Operational Management

• Support business development workflows, ensuring leads are followed up, draft quotes are generated, and engagement letters are signed.
• Form great relationships with clients and potential clients, enabling upsell opportunities where appropriate.
• Oversee client onboarding from handover to full implementation.
• Track KPIs: utilisation, company performance, fee recovery
• Keep regulatory areas tight: AML, GDPR, Companies House filings, HMRC deadlines.
• Maintain a well-run office environment (IT, suppliers, facilities).
• Support with recruitment, onboarding, training, performance reviews and culture-building.

Process, Systems & Project Execution

• Identify bottlenecks and implement better workflows across the business.
• Improve documentation, checklists, SOPs, and build a stronger operational backbone.
• Drive adoption of practice management software and other tools.
• Run operational projects end-to-end with minimal oversight.
• Partner with the MD to deliver strategic improvements.
• In future: support integration of newly acquired firms across systems, workflows, client comms, and culture.

This role will suit someone who is

• Calm, organised, and decisive.
• Naturally picks up problems and sorts them.
• Able to juggle detailed operational work and bigger-picture projects.
• Comfortable leading people on a journey and setting standards for others to follow.
• Experienced in professional services or operations (accountancy is ideal but not essential if you learn fast).
• Keen to build a practice that runs on strong systems and processes.

What you'll get

• Real ownership, broad scope, and autonomy.
• A role that directly influences how the practice runs and grows.
• A close working relationship with the MD and visibility into all parts of the business.
• Competitive salary + performance incentives.
• Flexibility where possible and a supportive culture.

Package & Benefits

• A full time position at 37.5 hours a week
• Competitive salary dependent on experience, qualifications, and additional study support
• 20 days holiday plus bank holidays
• Holiday buy back scheme available
• Company pension scheme
• Flexible working hours
• Lunchtime running club
• Well behaved dogs are welcome

Job Types: Full-time, Permanent

Pay: Up to £40,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Free parking
• On-site parking

Ability to commute/relocate:

• Bordon GU35: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person