Operational Team Manager

Job Introduction

Reporting to the Operational Lead, the Operational Team Manager will play a key role in the leadership and day-to-day operational management of our Corporate Talking Therapies service. This role is integral in ensuring the delivery of high-quality mental health services through effective coordination of staff, resources, and clinical best practices.

You will line manage a team of clinical therapists, providing regular management through monthly meetings, quarterly check-ins, and annual appraisals. A core part of your role will involve managing team performance, collaborating closely with senior clinicians, operational leaders, and clinical supervisors to support continuous professional development and uphold service standards.

You will take a lead role in the onboarding of new team members, support the interview process, and ensure a smooth induction experience. In addition, you will coordinate and communicate CPD training opportunities, and act as the liaison for team members who are off sick, maintaining communication with HR and other relevant departments.

Working closely with the Operational Lead, you will contribute to service and systems planning, helping shape and implement strategies that drive operational efficiency and excellence in care delivery. You will foster strong collaboration with clinical teams and internal departments, while also cultivating effective relationships with key external partners, including corporate and private medical insurance clients.

This is an exciting opportunity for a dynamic leader with a passion for mental health and a commitment to delivering outstanding service. If you thrive in a fast-paced, client-focused environment and are eager to lead a dedicated team to success, we'd love to hear from you.

Skills and Experience:

Essential

• At least 2 years line management experience inclusive of Performance Monitoring and Management
• Capacity and Workforce Planning Experience
• Experience of working with customers/external stakeholders to include data reporting and outcomes
• Experience of change management and reviewing operational processes

Please read the full job description attached to understand full essential and desirable criteria for this role.

Why Vita Health Group?

Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. Now part of Spire Healthcare Group plc we have been providing physical and mental health services for over 30 years. We work in partnership with the NHS, are engaged by insurers and some of the UK's largest corporate companies to support their workforce and provide a full range of physiotherapy services to private customers.

To achieve our mission of Making People Better, we recognise the importance of investing in our staff. We are an award-winning employer recently recognised nationally as "Best Company to Work for" at the Health and Wellbeing Awards 2024.

This is also recognised by current employees – our most recent Employee Survey results showed the top 5 reasons to work here as being:

• Supportive team and management
• Positive work environment
• Wellbeing and mental health support
• Trust and respect
• Autonomy and flexibility

We are keen to progress your skills and enable career development and provide regular Continued Professional Development opportunities including secondments, management training, a mentoring scheme, apprenticeships and regular events and webinars across a range of clinical disciplines. In addition to a competitive salary, we also offer the opportunity of a flexible work life balance and a comprehensive benefits package which you can view here:

Vita Health Group is proud to be an equal opportunities employer and is seeking to improve the diversity of its workforce. We are committed to Equality, Diversity & Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. For further information on our EDI commitments please view here: Vita Health Groups commitment to Equality, Diversity and Inclusion

We are committed to being equitable and supporting the wellbeing of all employees.

• We are a Mindful Employer
• Our status as a Disability Confident Leader dedicated to ensuring that all candidates are treated fairly throughout the recruitment process. All disabled candidates that meet the minimum essential criteria will be considered for interview.
• Our Ethnicity Matters Scheme where all applicants for senior roles (£40,000+) from a minority ethnic group that meet the essential criteria will be considered for interview.
• Our Gender Matters Scheme where all women applicants for senior roles (£60,000+) that meet the essential criteria will be considered for interview.
• Our sign up to the Armed Forces Covenant.
• Our status as a Menopause Friendly Committed employer.
• Our sign up to the Employer with Heart Charter.
• Our commitment to meet the standards outlined in the NHS Equality Delivery System (EDS). Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES).
• Access to health and wellbeing services for colleagues including Mental Health Advocates and an Employee Assistance Programme.
• An embedded "speaking up" culture facilitated by Freedom to Speak Up Guardians.
• Treating transgender individuals with dignity and recognising the potential complications that may arise when taking references. We encourage applicants to contact HR at to discuss or amend how we manage reference requests.

Should you wish to discuss any adjustment or assistance you need in the application or interview process please contact and we will facilitate.

Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check.

Any data which you share with us throughout the hiring process will be stored securely within the UK and is accessible only by staff who require it. Should your application be unsuccessful, your data will be securely destroyed after 6 months.

Vita Health Group reserves the right to close this job when sufficient applications have been received.