Sportsbook Operations Team Lead

5 days ago

Remote, United Kingdom Hard Rock Digital Full time

**What are we building?**

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

**What’s the position?**

The Sportsbook Operations Team Lead plays a pivotal role in managing the front line of all technical, procedural, and trading matters affecting the sportsbook operations. This individual will serve as an expert in operational tasks, driving continuous improvement within the team, and ensuring operational excellence at all times.

Responsibilities include:

- Coordinate, instruct, and challenge teams to address and resolve issues that could lead to a negative customer experience.
- Lead the management of major incidents from an operational perspective, ensuring timely and effective resolution
- Ensure strict adherence to all operational processes and procedures by the team.
- Provide regular reports to leadership on team performance, highlighting achievements and areas for improvement
- Identify and implement new processes to enhance the efficiency and effectiveness of the Sportsbook Operations team, striving for best-in-class performance
- Develop and settle betting markets in accordance with established guidelines and regulations
- Compile detailed reports on issues impacting the customer experience, analyzing root causes and recommending solutions.
- Collaborate with Sportsbook Regulatory, Audit, and Integrity Manager to compile regulatory reports
- Stay updated on the latest compliance regulations and industry trends, serving as an expert resource within the team.
- Support the professional growth and development of Sportsbook Operations Associates through training, mentorship, and coaching.

**What are we looking for?**

**What’s in it for you?**

We offer our employees more than just competitive compensation. Our team benefits include:

- Competitive pay and benefits
- Flexible vacation allowance
- Flexible work from home or office hours
- Startup culture backed by a secure, global brand
- Opportunity to design promotions enjoyed by millions as part of a passionate team

**Roster of Uniques**

We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)

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