Patient Care Coordinator

About us

Kingsway Surgery is a two-site practice with a current population of nearly 11,020 patients. The practice has an experienced medical team comprising of 3 GP partners, 6 GP's and a wide range of other clinical staff including pharmacists and Physiotherapists. Our nursing team work collaboratively and consist of 1 lead practice Nurse, 2 Practice nurses, 1 HCA and a Phlebotomist. All supported by a highly effective and experienced management and administration team.

We are an integral part of the North Blaby Primary Care Network. Through this participation, our patients can access additional services, including musculoskeletal practitioners, health and wellbeing coaches, and social prescribers. We are also a teaching practice affiliated with the University of Leicester, Jubilee Academy and Health Education East Midlands for training of medical students, and GP Registrars.

We are a SystmOne practice which lends itself to a proactive approach with a dynamic team aligned with our practice core values. We are a very supportive training Practice with an excellent team.

Patient Care Coordinator

General:

• To work within the guidelines and policies of the Practice
• To ensure that statutory requirements are met at all times and to implement practice policy as directed by the Practice Manager/Partners
• To maintain strict confidentiality in respect of patient and staff records,

ensuring that confidentiality policies are carried out in accordance with the Data Protection Act

• To ensure that safe systems of work are practiced and that the agreed health and safety policies are carried out in accordance with the Health & Safety at Work Act.
• To be conversant with the practice fire regulations
• To attend yearly appraisal, where training requirements will be assessed.
• To participate in any training programme implemented by the practice.
• To participate in the induction and training of new members of staff in all disciplines where appropriate
• To attend various Practice meetings as requested.
• To provide cover for other members of staff during sickness or holiday

Principal Duties:

Reception duties

• Opening the premises and checking heating and ventilation.
• Setting up the daily backup ready for running overnight.
• Greeting patients politely and ensuring that the appointment system is run efficiently, monitoring the flow of patients to and from consulting rooms, managing queues through telephone and face-to-face interaction.
• Receiving and making telephone calls as required.
• Ensuring patients are informed if a doctor is running late or called out in an emergency.
• Ensuring "urgent extras" are monitored with appropriate guidance.
• Advising patients of relevant charges for non-NHS services, accepting payment, and issuing receipts for same.
• Explaining practice arrangements and requirements for new and temporary patients.
• Responding to all queries and requests for assistance from patients and other visitors to the practice as appropriate
• Maintaining the visitor book as per agreed policies and ensuring all external visitors sign in and out of the premises.
• Entering requests for home visits into the computer, including all relevant information. Dealing efficiently with emergency situations.
• Issuing, printing, and managing the prescriptions using the Electronic Prescription Service (EPS)
• Ensuring the fax machine is checked regularly, and all information received is acted upon as appropriate following practice guidelines.
• Periodically checking the fax to make sure it is operational and has an adequate supply of paper before leaving the premises.
• Keeping reception areas clean and tidy, particularly between morning and afternoon surgeries
• Ensuring information is passed to colleagues as appropriate on each shift change,
• Handling specimens as per practice protocol.
• Following the closing procedures when vacating the premises
• Attending for staff appraisal and development on a yearly basis.
• Attending any staff training as and when required to

Operation of telephone system

* Receiving and making calls as required. Diverting calls and taking messages as appropriate, recording information for doctors to action (home visits, phone calls etc.).

* Checking phones have been accurately transferred to and from Out of Hours service as required.

* Reporting any problems to the Practice Manager

Management of appointment system

* Maintaining a working knowledge of the appointment system i.e., times of all GP surgeries and Nurse Clinics, etc., duration of appointments, knowledge of computer system, doctors rotas, procedures for booking routine and urgent appointments.

* Booking appointments accurately and appropriately, initialing data entries.

* Monitoring daily available appointments and reporting any overload to the Practice Manager as appropriate.

* Running daily backup for the appointment schedules before closure

Patient Liaison

* Providing non-clinical patient care, dealing with requests for information, test results, and requests to speak to clinical staff, ensuring patient confidentiality and privacy.

* Ensuring patients have access to any relevant leaflets, support groups, carers associations, etc.

Information technology

* Maintaining a working knowledge of computer/clinical systems, and reporting any problems to the IT Lead or Practice Manager.

* Adhering to practice policies regarding data security and confidentiality

Quality

* Alert other team members to issues of quality and risk.

* Assess own performance and take accountability for own actions, either directly or under supervision

* Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.

* Work effectively with individuals in other agencies to meet patients needs

* Effectively manage own time, workload, and resources

Job Type: Full-time or Part-Time

Pay: £23,874.98 per year pro rata

Additional pay:

• Yearly bonus

Benefits:

• Company pension

Schedule:

• Monday to Friday

Work Location: In person

Job Types: Full-time, Part-time

Pay: £12.21 per hour

Benefits:

• Company pension

Work Location: In person